Service Advisor

Visualizza: 233

Giorno di aggiornamento: 12-06-2024

Categoria: IT - Hardware / Reti IT - Software Tecnologie dell’informazione Consulenza / Servizio Clienti Istruzione / Formazione

Industria:

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Contenuto del lavoro

Develop Strong Relationships with Customer and continue to develop the Relationship
Greet customers on the phone or in the dealership, promptly and in a courteous manner
Address customer questions/needs promptly and professionally
Schedule appts. based on service calls
Assist customers in scheduling appointments for routine maintenance and needed repair

Service Experience

Identify service/part needs of customer vehicle to be serviced upon historical service data
Provide repair and maintenance recommendations
Advise customers of estimated service and repair costs and review details of service/ repair invoice with customer
Explain the nature of the repairs
Determine the progress of the repair/service orders and inform customer accordingly
Handle all phone inquiries regarding work in progress, appointments, part orders, and return phone messages promptly
Understand ordering of automotive parts
Be Detailed Oriented
Actively maintain the cleanliness of personal and team work spaces
Keep service forms and pricing guides up to date
Ensure all documentation/paperwork is completed in an accurate and timely manner
Commit to Royal Ford Brand
Stay up to date on the training requirements
Understand and promote service promotions
Be a champion for delivering excellent service 100% of the time
Be able to handle stressful situations

Skills

Education

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