service advisor - auto repair

Business Equipment and Computer Applications

• Internet
• Database software

Specific Skills

• Address customers’ complaints or concerns
• Access and process information
• Receive payments
• Maintain records and statistics
• Issue receipts and other forms
• Explain the type and cost of services offered
• Arrange for billing for services
• Answer inquiries and provide information to customers
• Perform general office duties

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail

Personal Suitability

• Effective interpersonal skills
• Flexibility
• Team player
• Excellent oral communication
• Excellent written communication
• Client focus
• Reliability
• Organized
• Punctuality