Senior Compliance Manager, Canadian Personal & Business Banking

Leads the Canadian P&BB Compliance Regulatory Complaints Team, overseeing the complaint handling process for retail banking customers. Collaborates with line of business to ensure an effective complaints management program is in place. Manage relationship with regulators regarding regulatory requests relating to the complaints program. Evaluate complaint trends and root causes to assess compliance with regulatory requirements for reporting purposes and to recommend improvements to policies, procedures and/or business processes.

Assists in the implementation, maintenance and administration of the Canadian Personal & Business Banking compliance program. Coordinates, performs, and/or provides effective challenge over risk assessment, monitoring, testing and surveillance activities to ensure the program remains current and aligned with BMO Enterprise Compliance Program. Works with business/group and internal partners to ensure regulatory, corporate and fiduciary obligations are met. Advises business/group on implications of new regulatory developments or internal products, and assists to implement new/revised policies and programs to address them. Identifies risks and implements appropriate actions to mitigate them. Develops and maintains compliance information for analysis and reporting. Achieves compliance goals by maintaining current knowledge of regulatory requirements and developments. Maintains functional and regulatory expertise specific to business group, and refers to Compliance Policies & Procedures manuals for requirements. Contributes to business/group results by providing oversight and making recommendations that significantly impact the Bank’s ability to monitor regulatory compliance programs, minimize operational risk and align with regulatory agencies.

• Fosters a culture aligned to BMO’s purpose, values and strategy and role models BMO’s values and behaviours in all that they do.

• Ensures alignment between values and behaviour that fosters diversity and inclusion.

• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

• Attracts, retains, and enables the career development of top talent.

• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

• Provides advice and influences assigned business/group on implementation of solutions aligned to regulatory risk appetite based on an understanding of business operations and stakeholder needs.

• Consults on new products, services and automated systems to assist with incorporating compliance requirements into these initiatives.

• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.

• Acts as a subject matter expert on relevant regulations and policies.

• May network with industry contacts to gain competitive insights and best practices.

• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

• Builds effective professional relationships with business group, internal/external stakeholders and trust with regulators.

• Analyses/reviews and reports compliance data and associated data to Compliance and business/group management.

• Leads/participates in the design, implementation and management of core business/group processes.

• Oversees the implementation, maintenance and monitoring/reporting of all policies, guidelines, procedures and compliance programs, provides advice/rulings as necessary, for one or multiple complex function(s)/activity(ies).

• Effectively challenges risk assessments for business/group and assists to identify more effective compliance controls.

• Effectively challenges monitoring and testing activities to ensure compliance controls are operating and aligned to regulatory requirements.

• Identifies, assesses, effectively challenges and oversees the satisfactory resolution of issues, including ensuring adequate management remediation plans and validation.

• Elevates high profile issues/risk cases to Compliance and business/group management for prompt resolution.

• Analyzes and reports compliance information to Compliance and business/group management.

• Develops and maintains a high level of expertise in all regulations, directives and guidance which apply to the group(s) supported.

• Provides input to business/group on emerging risks, regulatory developments and interpretation of regulations.

• Conducts and/or effectively challenges risk assessments for business/group and assists to identify more effective compliance controls.

• Performs and/or effectively challenges monitoring and testing activities to ensure regulatory compliance controls are operating and aligned to regulatory requirements. Supports root cause analysis in response to material control failures in business/group.

• Identifies, assesses, effectively challenges and provides oversight on the satisfactory resolution of issues, including ensuring adequate management remediation plans and validation. Elevates high profile issues/risk cases to Compliance and business/group management for prompt resolution.

• Analyzes and reports compliance information to Compliance and business/group management.

• Advises first line of defense management and employees on compliance matters.

• Consults on new products, services and automated systems to assist with incorporating compliance requirements into these initiatives.

• Ascertains training needs and helps develop training based on gaps identified through the compliance monitoring and testing.

• Identifies enhancements to business group compliance tools and processes and communicates to required stakeholders.

• Assists business group management in communicating and implementing changes to applicable regulatory policies and procedures.

• Represents the business/group Compliance team and interacts with examiners/auditors during internal, external and regulatory audits and examinations.

• Provides regulatory perspective on business group’s sales and marketing materials.

• Anticipates/ identifies and analyses risk and consequences of unaddressed risk factors/ compliance gaps, and recommends appropriate controls.

• Builds effective professional relationships with business/groups.

• Operates effectively within a high stress environment with constantly changing expectations and regulatory & audit scrutiny.

• Accesses, monitors and reports on sensitive Bank, customer, transactional and employee information to ensure compliance with regulatory requirements.

• Communicates the roles and importance of each of the three lines of defense, and proactively identifies regulatory risk.

• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.

• Implements changes in response to shifting trends.

• Serves as a specialist resource to senior leaders and stakeholders with advanced knowledge of regulatory/ compliance requirements and the operations of a single or multiple business/groups.

• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically 8+ years of relevant experience and a post-secondary degree in related field of study or an equivalent combination of education and experience.

• Detailed knowledge of consumer protection regulations and related marketing and advertising guidelines.

• Knowledge of FCAC regulations a strong asset.

• Demonstrated ability to manage ambiguity and work within provided timelines.

• Experience at regulatory body for one or more compliance area(s) an asset.

• Experience with Archer a strong asset.

• Verbal & written communication skills - In-depth / Expert.

• Analytical and problem solving skills - In-depth / Expert.

• Influence skills - In-depth / Expert.

• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.

• Data driven decision making - In-depth / Expert.

• Program management/change management/process optimization strong assets.

• Experience with complaints program at a Canadian Bank or Financial Institution is a strong asset.

• Bilingualism (French/English) is an asset

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At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

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