Scheduler/Dispatcher

Title: Scheduler/Dispatcher

Location:Hamilton, Ontario

Type of contract: Permanent Full Time

Salary band: $31,272 - $39,090

An iconic brand and one of the most inspirational not-for-profit organization on this planet – The Canadian Red Cross (CRC), is seeking Scheduler/Dispatcher to join our Community Health team.

You want to be part of the world’s largest humanitarian network? You have a passion for helping others, and want to work with other dedicated individuals? By applying, you are taking a big first step to be part of an exciting organization that makes a huge difference in the lives of Canadians here at home and abroad. What are you waiting for?

At the Canadian Red Cross, we help people and communities in Canada and around the world in times of need and support them in strengthening their resilience. We are committed to having an accessible, diverse, and inclusive work environment where people with all abilities, ethnicities, gender identities and expressions, nationalities, religions, and sexual orientations can reach their full potential. All qualified persons, particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, women, veterans, and others who share our values and contribute to fostering an inclusive and diverse workplace are encouraged to apply.

We are looking for a Scheduler/Dispatcher who will work with the Supervisor, Transportation. The Scheduler/Dispatcher is responsible for ensuring that service coordination related to or between clients, community partners, co-workers and Community Health and Wellness programs are provided in accordance with the Red Cross’ mission statement, established policies and procedures, relevant legislation, government guidelines and any contractual requirements.

As a Scheduler/Dispatcher you will:

• Provide client/driver/volunteer service coordination on a daily basis.
• Develop and distributes client/driver/volunteer service schedule and informs all parties of changes to schedules.
• Receive routine referrals/intake information from Funders and private clients.
• Assess availability and appropriateness of driver/volunteer for routine assignment referring to service agreements and contracts, policies and procedures.
• Enter all relevant client information (both live and recorded) into the Client Information Management System (CIMS).
• Enter service hours and adjustments to the system for both the client and volunteer.
• Verify integrity of data and makes corrections as necessary.
• Produce schedules and reports on a regular basis, and upon request.
• Provide support and general direction to drivers/volunteers, as appropriate.
• Receive concerns from clients/drivers/volunteers with regards to scheduling practices and re-directs to appropriate professional.

What we are looking for:

• One to two (1-2) years of postsecondary education and one to three (1-3) years of job-related work experience, or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Customer Service experience is an asset.
• Ability to multi-task and prioritize work flow.
• Experience in a fast-paced and team oriented environment.
• Knowledge of medical terminology is an asset.

Working conditions:

• In-office attendance required during regular hours - located mainly in Hamilton.
• Some travel may be required.
• Must provide backup for all schedulers for programs in surrounding areas.
• Most of the work is performed in an environment which is clean and professional.
• Ability to work non-traditional hours.
• Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

The Canadian Red Cross is an organization guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.