Receptionist - (Bilingual Preferred)

The main purpose of the Receptionist is to receive and direct callers,visitors and employees in a way that helps maintain or develop an image of professionalism and efficiency. In addition, you will c omplete various functions to support the customer experience while maintaining office security and safety.

Responsibilities:

Guest Services:

• Provides efficient and courteous reception services to visitors and employees.
• Monitor reception electronic tool (PRISM) for pre-registration of guests and group meetings.
• Provide and maintain all visitor access cards.
• Ensure data profiles and cards are current, review permanent and temporary listings, delete old profiles.
• Ensure inventory is maintained for field, vendor and emergency access cards.
• Maintain communications with onsite SHE/GWL Security personnel to maintain high level of security.
• Arrange for transportation services as required
• Handle confidential information in an appropriate manner.

Telephone Systems:

• Attends to incoming telephone calls and determine how to assist callers (i.e. providing information directly or directing call to another party).
• Maintain employee listing/database including location, AWE cabinets and changes.
• Collaborate with IT related to any phone system technical support for Reception Maintain Auto-attendant call flow programming.

Department Support:

• Maintain Reception SOPs and ensure any changes are communicated to team members.
• Communication with team daily on any Reception matters.
• Take Minutes for monthly reception team meetings.
• Order supplies, reconcile invoices for vendors including charge back forms (transportation, facilities, etc).
• Provide Corporate Services with assistance on small assembly projects, filing, events and other tasks as requested

Qualifications:

• Strong English skills required and French language skills preferred.
• Confidence to handle emergency and/or security scenarios directed to Reception
• Ability to support multiple customer requests simultaneously.
• Strong Computer Skills
• Attention to detail and ensure accuracy of work
• Independent thinking and ability to problem-solve
• Clear Communicator
• Ability to be flexible with scope of work
• Work closely with team members and support each other through shared tasks
• Proactive participate within the team
• Experience with Reception /Switchboard / Phone Systems an asset

This position is not eligible for relocation support.

This position is open to applicants legally authorized to work in Canada.

NOTE: All employment is conditional upon the completing and obtaining a satisfactory background check, including educational, employment, references and criminal records (for which a pardon has not been granted) checks.

Roche is an equal opportunity employer and prohibits unlawful discrimination based upon any legally protected ground. Roche will make a good faith effort to accommodate the individual needs of applicants with disabilities in our recruitment process

Job Level: