Receptionist - Bilingual (French and English)

Are you a highly organized, detail-oriented individual? If so, consider joining the Office of the Children’s Lawyer (OCL) where you can showcase your exceptional customer service skills by providing reception and front-counter services in French and English.

**Please note that this position requires physical attendance in the office 5 days per week.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:

• respond to general enquiries from clients and the general public, and redirect incoming calls appropriately
• welcome visitors, determine the nature of their business and direct them to the appropriate staff member
• coordinate pickups and deliveries, including mail, legal documents and Purolator packages
• receive and check all legal documents that are being served to the OCL
• track and accurately record all incoming packages on an Excel spreadsheet
• provide back-up clerical support, schedule boardrooms and audio conferencing and update various documents including staff telephone list and floor plan
• provide general administrative duties including routine word processing, and data entry service
• attend meetings with administrative staff and participate in special projects

How do I qualify?

Mandatory:

• You are proficient in English and have an advanced level of French, both oral and written.

Communication and Interpersonal Skills:

• You demonstrate good oral and written communication as well as interpersonal skills to answer general inquiries about the office, it’s programs and its requirements.

Customer Service Skills:

• You demonstrate tact, discretion and strong customer service skills to provide appropriate information and explanations with sensitivity and confidentiality.
• You have the ability to remain calm when dealing with irate callers.

Organizational and Team Work Skills:

• You demonstrate the ability to handle concurrent activities, multi-task and prioritize your own work.
• You can provide timely support for co-workers.

Technical Skills:

• You demonstrate knowledge of office and general clerical practices in order to admit service for legal documents and provide information to callers.
• You demonstrate the ability to use common office equipment (i.e. multi-telephone line, fax, computer printer and photocopier).
• You demonstrate knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and case management system/data base software.

Additional Information:

Note:

• This ad is also available in French.
• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• T-AG-199254/23