Practice and Quality Assurance Representative

About Council

The Insurance Council of British Columbia (“Council”) is the regulatory organization that licenses and regulates the activities of over 38,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

The Opportunity

As a Practice and Quality Assurance Representative you will carry out a dynamic role within the department, providing a high level of service, direction, guidance, and support to stakeholders on matters under Insurance Council’s purview. You will also contribute to building awareness of Insurance Council’s role and services, to supporting regulatory compliance, and to the updating and modernization of regulatory practices.

You must become fully informed about the governing legislation, Council Rules, Council’s Code of Conduct as well as Council’s operations. You will identify trends in inquiries reporting these to the Manager and influencing improvements in licensee Practice guidance and standards.

Why Work for Council?

Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. Council has a friendly and collaborative environment with a team who’s committed to protecting the public.

Who We’re Looking For

The ideal candidate will have a background in a regulatory setting or in the insurance or financial services industry. The incumbent must have excellent customer service and conflict resolution skills. Good oral and written communication skills are important, along with an ability to interpret and apply legislation and policies to differing situations.

Duties and Responsibilities

• Timely and thorough handling and response to inquiries, both verbally and in writing, and providing direction and guidance to stakeholders on matters under Insurance Council’s purview;
• Maintain an understanding of and remain current on Insurance Council operations, legislation, Code of Conduct, Council Rules, practices, regulatory and industry trends and happenings;
• Identify trends and issues and recommend and implement modifications or improvements to resources, regulatory practices, guidelines, policies, standards, and expectations;
• Contribute to building awareness of Insurance Council’s role and services, and help identify and implement ways in which we can provide and better serve the public, licensees, and government;
• Reporting of information in Insurance Council’s licensing management system and/or other applications;
• Collaborate with and assist Practice and Quality Assurance staff and leaders, and other Insurance Council staff and external stakeholders, as required;
• Contribute to operational effectiveness;
• Other duties as assigned.

Qualifications

• 2 to 3 years experience in a regulatory, financial services or related field.
• Experience in client service and conflict resolution.
• Insurance or financial services education and experience is an asset.
• 2 years post-secondary education in a related field such as business administration, or equivalent experience.
• Computer skills, with proficiency in word processing and spreadsheets.
• Excellent oral and written communication.
• Excellent service and conflict resolution skills.
• Self-motivated with strong problem solving.
• Demonstrated analytical and judgment skills.
• Ability to handle and organize a large volume of varied work and deal with several concurrent tasks.
• Demonstrates initiative and flexibility.