Outdoor Education Manager

Responsibilities & Duties:
To uphold Mount Seymour’s mandate: “To provide fun and entertaining outdoor winter experiences for guests and staff”
Oversee all Outdoor Education programs, ensuring that program content is high in quality and standards
Design and implement new programs based on market demand and innovative ideas
Set and review prices for programs
Provide promotional program content for sales and collateral materials.
Set growth targets for visits
Oversee the hiring, evaluating, and scheduling of all guides
Coordinate and provide training for all the staff in the Outdoor Education department
Prepare and oversee the annual budget for the Outdoor Education department
Develop and execute operating plans for the department
Work with Safety Manager to ensure appropriate safety standards are being met and communicated
Purchase equipment and supplies necessary for program delivery
Oversee practicum students and volunteers to ensure they fulfill their requirements
Foster a positive teamwork environment
Ensure a high level of customer service by evaluating programs and assessing suitability of equipment
Submit staff payroll on a timely basis
Supervise cashiers in the Snowshoe Adventure Centre
Deal with customer complaints on a timely basis
Raise the profile of snowshoeing to public and other mountain staff by educating, inspiring, and providing opportunities to snowshoe in a positive environment
Provide orientation and training to other departments (i.e. Group Sales, Guest Services, Patrol, Rentals and Retail) to ensure correct information is being provided to guests
Communicate with other departments as required (i.e. Guest Services, Patrol, Risk Management)
Communicate with Registrars and Call Centre Staff on a regular basis to ensure successful booking process
Oversee the setup, monitoring and take down of the Discovery Trail system throughout the winter season
To attend meetings with the General Manager and department head team
Other related duties, as required
Qualifications and attributes:
Diploma in Recreation Leadership, Hospitality Management or Business Management
Knowledge of computer applications such as Word, Excel
Previous budgeting experience
Strong interpersonal skills to establish working relationships with guests, staff, and outside organizations
Strong leadership and managerial experience
Formal Interpretive training and experience
Strong organizational skills to provide timely and high-quality service to Outdoor Education guests
Good communication skills, including the ability to speak in public
Strong team work ethic
The ability to multi-task and work well under pressure
Background in outdoor recreation/education, biology, environmental science

• Capable of leading and mentoring a team of Outdoor Educators

Current first aid certification, or be willing to obtain
Program development experience with a foundation in interpretive and experiential education
Knowledge of local natural history
Enthusiastic, energetic, and positive attitude

• Weekend work required during the winter season

To apply please submit a resume and covering letter to Human Resources