Operation Manager - Yachts Division

Company Description

Founded in 2006, Kensington Tours is a $170 million privately held company that has been rapidly growing for the past few years. We are a multi-award-winning luxury tour operator offering tailor-made, private-guided experiences to the world’s most extraordinary destinations. Anchored by an industry-leading team of 150+ destination specialists, we deliver curated travel experiences for the most discerning clients. The success of Kensington Tours has been its ability to provide customized tours for each and every client in a market with increasingly sophisticated consumer knowledge and a heightened search for “authenticity of experience.” We do this with our pioneering technology platform that allows the company to connect tour experts all over the world into a single, streamlined database and booking engine.

Our tours consist of local hotels, private guides, airport transfers, transport between cities, and special experiences (e.g., hot air balloon ride). Our Procurement team finds destination management companies (DMC) around the world who provide these services, or they source them directly. The Product team curates these product components and then weaves them together into itineraries that span varying price levels and themes.

Kensington strives to surprise and delight at every turn with authentic, extraordinary, and unexpected experiences. Our brand promise - to create the experience that changes the life.

Job Description

The Operations Manager is responsible for daily yacht department operations including organization and assistance of yacht trip documents, assisting sales teams with booking procedures and files, preparing yacht trips before travel including client preference sheets & final documents. The Operations Manager will be the point of contact between Yacht Captains and clients during trip travel and answer any 24/7 calls during trips traveling. Further assistance with ongoing department projects will be required during low travel & booking season.

The successful candidate is organized, analytical, has great attention to detail, customer service oriented, problem- solver, excellent written and oral communication skills, able to multitask and thrives in a fast-paced environment.

Responsibilities:

• Oversee all yacht trip operations from booking process (quoting, contracting & file management) to successful completion of travel (ops and 24/7 support while clients travel)
• Provide support to the yacht sales team with booking operations and communication with central agents, hotels and local DMCs/Res. Desk to arrange tours & dinners
• Work on assigned yacht projects as needed including product itinerary refresh & research, organization spreadsheets, creating final documents, organizing marketing content
• Oversee booking and project organization in shared teams’ folders and ensure all deadlines (finance, client payments and yacht ops) are met.
• Track project performance, specifically to analyze the successful completion of short and long-term goals

Qualifications

• Experience working in Yachting industry is an asset
• A driver - you are pragmatic, resilient, and energetic with an ability to mobilize resources and build strong alliances, both internally and externally.
• A creative and innovative thinker with the ability to proactively problem solve
• A self-starter who is resourceful and able to work in a lean environment with autonomy
• Excellent interpersonal skills with the ability to build solid working relationships with all departments and external stakeholders
• Superior written and verbal communication skills; ability to communicate with internal and external partners in a polished and professional manner

Additional Information

We thank all candidates for their interest however only those selected for an interview will be contacted. Successful candidates will receive communications from the TripArc Talent Acquisition team, our exclusive recruitment partner.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.