Night Guest Agent - Part time

Contenuto del lavoro

All duties will be performed in accordance with The Fairmont Empress’

commitment to luxury service standards

Responsibilities

• Learns the guests’ name and uses it regularly with warm and engaging service
• Acknowledges guests in line
• Confirms rate and type of room while checking guest into the hotel
• Upon departure offers a friendly greeting and asks if stay was satisfactory
• Takes responsibility for any guest inquiries and problems
• Be fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional, prompt and discreet Guest Service
• Conclude the day’s Front Desk Operation
• Complete End of Day maintenance functions
• Complete preparation for following day’s operation
• Participate in Safety, Security and Emergency roles
• Handle cash, credit card and voucher transactions while balancing daily transactions
• Demonstrate a commitment to the highest levels of Guest Service through the performance of other duties as assigned
  

Qualifications

• Minimum six months recent (in the last five years) experience as a Guest Agent or Night Guest Agent, or, a minimum of six months consecutive recent (in the last five years) experience in a position demanding a luxury standard of constant guest/ customer service
• Completely fluent English language skills; both written and verbal
• Clear, precise, professional and helpful telephone and correspondence skills
• High level of professionalism, responsibility and commitment
• Excellent organizational skills while showing flexibility in handling multiple priorities and meeting deadlines
• Team player with proven success in relationship building and dependability
• Ability to make decisions with limited supervision and being innovative with available resources
• Commitment to provide excellent service to internal and external guests with a history of responding empathetically and with urgency to their needs
• Proficient working knowledge of computer software including Microsoft Office, Windows, Excel, Microsoft Word, and experience with a Property Management System
  

Note: The position of Night Guest Agent is physically demanding. The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads.

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