Loss Prevention Investigator

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Company description

Anglofone Security Services, is a name synonymous with Retail Investigation Services. Our highly trained investigation team effectively reduces theft by shoplifters and pilfering by internal staff (shrinkage). We operate with our highly qualified plain clothes personnel as well as our skilled covert security team.

Job description

The Loss Prevention Agent protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Loss Prevention

• Provide friendly, professional and knowledgeable service to clients as needed.
• Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).
• Adhere to all laws and Anglofone Security policies concerning apprehensions, search and seizure and the preservation of evidence.
• Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits.
• Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
• Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
• Provide new hire and continuous employee training to maintain store loss prevention awareness.

Operations

• Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
• Assist store Leadership team with inventory preparation and process.
• Partner with our clients in the development and execution of shrinkage prevention plans.

EXPECTED SKILLS AND QUALIFICATIONS

• 1 year of asset protection/loss prevention experience in a retail environment.
• Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
• Possess strong written, verbal, interviewing, listening and interpersonal communication skills.
• Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
• Proficiency in Windows, Word and Excel is desirable.
• A High School graduate or equivalent.
• Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
• Availability to work at multiples locations within a catchment area.

ADDITIONAL INFORMATION
Physical Requirements: Ability to do a routine walk within the store to detect shoplifters. Apprehend or Recover stolen items from suspects.

Work remotely

• No

Job Type: Full-time

Salary: $18.00-$20.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Kitchener, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• 2years: 1 year (preferred)

Licence/Certification:

• Ontario Security License (preferred)

Shift availability:

• Day Shift (preferred)

Willingness to travel:

• 25% (preferred)

Reference ID: 20211123