Jr. Service Desk Analyst

Who is eHealth Saskatchewan?
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is to have “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information, include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

About this position
As a Junior Service Desk Analyst at eHealth Saskatchewan, you will be our expert interface with the customer. You will intercept, triage, and manage complex customer support requests through the entire support and product development lifecycle. You must have a passion for customer service and you must love helping people. You must have a good communication skills that allow you to work with the customer, and an aptitude for problem solving to understand their problem and be able to communicate that to others.

This role requires shift work including day, evening, weekend shifts and the possibility of on-call shift rotation. To serve Saskatchewan citizens, currently, start and end times range between 8:00am – 5:30pm Monday - Friday, 8:00am – 4:30pm Sat/Sun. These hours may be modified as our customer volumes change to include start/end times ranging between 6:00am – 9:00pm, seven days a week, weekend, standby after-hours rotation to ensure 24/7 operations and support to the citizens of Saskatchewan, the Saskatchewan Health Authority other eHealth partner organizations.

If this role sounds like the opportunity you have been looking for to showcase your abilities – we’d love to hear from you.

SGEU Level - SIT06

Anticipated Start Date: September 13, 2021

We are committed to workplace diversity.

Number of Openings: 30

Closing Date: Sep 17, 2021, 12:59:00 AM