IT Technician I (4-Month Term)

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 59 programs to more than 18,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

Opportunity

MacEwan University is seeking candidates for an IT Technician I position. The IT Technician I position will be supporting IT projects and technology refreshes.

Main duties will include, but are not limited to:

• provide customer service and technology assistance to ongoing construction and IT projects

• move, setup, and inventory of IT equipment

• assist in the escalation of technical issues

• be responsible for the creation, monitoring and updating of tasks and escalated tickets within the MacEwan IT ticket application, Jira Service Management and Jira Software.

With guidance, the position will also support the creation and maintenance of project documentation including spreadsheets, project dashboards and project tasks using Microsoft Excel. The position requires a strong focus on customer service, verbal and written communication, and administrative duties.

This is a full-time non-recurring term position working Monday to Friday, between May to September 2022.

Skills

The successful incumbent will possess:

• Excellent written and oral communication skills

• Hardware and Operating system knowledge including Mac, PC, printers and Mobile devices

• Strong knowledge of Google, Microsoft O365, Microsoft Office, and Adobe products

• Must be able to work within a team matrix as well as work independently

• Computer network fundamentals including wireless configurations

• Must have the ability to diagnose problems and provide solutions

• Customer service oriented

Qualifications

• Minimum of a two-year diploma from a recognized post-secondary institution

• Minimum of one-year experience in a multi-media technology environment

• Experience with public service and/or end user support is also required

Benefits

When you become part of the MacEwan team, you will enjoy a competitive salary. Our total compensation package includes:

• Competitive base pay

• Continuous learning culture

• Opportunities for career growth

How to Apply

To apply, go to https://www.macewan.ca/careers and select the job posting. If you require assistance, please contact us at careers@macewan.ca.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

This position is included under the MacEwan Staff Association Collective Agreement. Please note, initial salary placement for external candidates is limited to the first five steps of the salary grid.

MacEwan University is committed to fostering the principles of equity, diversity, and inclusion within our community, and we are dedicated to removing barriers that have been historically encountered and are currently experienced by some members of our society. We welcome and encourage applications from Indigenous peoples, racialized persons, visible minorities, women, persons with disabilities, sexual and gender minorities, and members of all equity-deserving groups. We believe that the diversity of our students, staff, and faculty serve as a strength of our institution and benefit to society. We are committed to ensuring full and inclusive participation for all in our community.

Accessibility Statement

We strive to provide an inclusive and barrier-free work environment, beginning with the hiring process. If you require accommodation, we want to ensure you have the support you need to showcase your abilities. Please contact humanresources@macewan.ca and we will support you to the best of our ability.