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guest services agent - hotel
☞ Charlottetown Inn & Conference Centre
Visualizza: 209
Giorno di aggiornamento: 01-06-2024
Località: Charlottetown Prince Edward Island
Categoria: IT - Hardware / Reti IT - Software Tecnologie dell’informazione Consulenza / Servizio Clienti FMCG Articoli per la casa PG / PB / Ricezione Ristorante / Hotel / Turismo Servire / Addetto alle pulizie / Cameriere Assicurazione Sicurezza Traffico / Irrigazione / Ponte Trasporti / Logistica / Magazzino Esportazione / Importazione
Industria:
Tipo di lavoro: Full-time
Stipendio: $14.30 an hour
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Contenuto del lavoro
- or equivalent experience
Work Setting
- Hospitality industry
- Urban area
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests’ departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service
Computer and Technology Knowledge
- Multi-line switchboard
- Word processing software
- Database software
- Spreadsheet
- Internet
- Opera
Security and Safety
- Criminal record check
Transportation/Travel Information
- Own transportation
Work Conditions and Physical Capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal Suitability
- Client focus
- Dependability
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Long term benefits
- Group insurance benefits
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Scadenza: 16-07-2024
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