Guest Services Agent - Hampton Inn & Suites by Hilton Kelowna Airport

This is a part-time opportunity.

What we offer:

• 
  Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport).
• World-wide accommodation and dining discounts with Hilton brands.
• An excellent work environment, with a focus on staff recognition, teambuilding and an atmosphere of growth and development.
• Internal growth and a culture of promotion from within. Supervisor and Management positions open to internal applicants for four hotels within Kelowna.

Primary Responsibilities:

• Welcome and acknowledge guests
• Anticipate and address guests’ service needs
• Process all guest check-ins, check-outs, and create new reservations
• Secure payment; activate/reissue room keys following hotels policies and procedures
• Coordinate with Housekeeping to track room status and guest concerns
• Demonstrate knowledge of hotel room categories, room rates, packages, and promotions
• Maintain confidentiality of proprietary information
• Available to work varied shifts: days, evenings, weekends and holidays

Qualifications:

• High School graduation required
• Valid BC Class 5 driver’s license
• Previous hotel experience is an asset
• Commitment to delivering a high level of customer service
• Superhost training is an asset
  
• Good computer skills required
• Must be legally eligible to work in Canada without restriction