FT Front Desk Agent

Full time Front Desk Agent
First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  
  What you will be doing:
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Ensures each guest receives a fond farewell according to all Fairmont Hotels & Resorts standards
• Communicates with other departments for general hotel knowledge as well as completing guest requests
• Ensures that all bills are kept up to date and accurate and process upon departure
• Takes advance reservations, bookings and special requirements
• Responds to all guest requests in a timely manner and ensures follow up is completed
• Complies with all standard operating procedures and policies of the Front Office
• Remains observant and responds to each guest who approaches the Front Desk
• Drives Rate through up-selling guests upon arrival
  
• Your experience and skills include:
• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus
  
  Your team and working environment:

  Located in the heart of vibrant downtown Winnipeg, Manitoba - at the historic corner of Portage and Main - Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.
  To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas. Applicants must have their work visas in place prior to applying.

  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/