Front Office Manager

The Marriott Château Champlain has always been at the heart of Montreal’s tourism and commercial activity. Located in downtown Montreal, our fully renovated hotel features 614 guest rooms and suites, as well as 23 meeting rooms. In order to keep up with the ever-changing market, we are looking for the person who can provide our guests with an innovative, unique and memorable experience.

The Front Office Manager plans, organises, directs and controls the activities, human, material and financial resources of the reception and concierge services. He/she is responsible for the quality of customer service.

You inspire through your actions, you motivate through recognition and teamwork.

If you want to be part of our team, please visit http://www.tidan.com/fr/carrieres/.

• Provide outstanding customer service.
• Apply and enforce Marriott policies and standards
• Responsible for informing and sharing important information of the day with his/her team.
• Responsible for greeting guests and keeping the front desk area clean, the lobby and the main entrance.
• Presence in public spaces.
• Daily checking of schedules and occupancy to ensure adequate productivity
• Participate in training and coaching of colleagues
• Champion the Marriott BonVoy program,
• Ensures that ’upsells’ program is pushed;
• Prepare guest stays and folios;
• In conjunction with the Front Desk Manager, is also responsible for the annual associate reviews of all front desk departments
• In the absence of the Reception Manager, is responsible for conducting disciplinary meetings between associates and the union.
• Ensures the smooth running of the M Club by making frequent rounds at key times of the day.
• Acts as a reference for all other departments in the hotel.
• Participates in interdepartmental meetings and pre-convention meetings.
• Handle payroll with the rest of the front office management team.
• Support the FOM, performing any tasks deemed necessary for the smooth running of the department.

Requirements:

• Experience working in a unionized environment - Asset

• D.E.C. (Diploma of College Studies) - Asset

• Able to work under pressure - Asset
• Able to work flexible hours - Asset
• Planning and organizational skills to set and achieve goals - Asset
• Ability to solve problems - Asset

• French Spoken - High - Essential
• French Written - High - Essential
• English Spoken - High - Asset
• English Written - High - Asset

For all of our unionized positions, salary is based on the collective agreement. For all the other positions, the salary is based on experience. We also have group benefits and Friends and Family rates on hotels owned by Tidan, as well as Marriott Château Champlain.