Front Desk Agent

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Conveniently located in the Town of Banff, just steps away from the glacier-fed Bow River, Banff Park Lodge is a full-service Resort Hotel and Conference Centre. Here visitors can experience the best of both worlds: the peace and solitude of a quiet location, yet quick access to a livelier scene in downtown Banff. The Banff Park Lodge has two sister properties; the Bow View Lodge and the Peaks Hotel & Suites.

We are currently seeking one part-time, permanent Bow View Lodge Front Desk Agent, (with the possibility of going full-time,) required to work day shifts, evening shifts, weekends and holidays. The wage will be negotiated based on experience. Part-time hours will start at 20-30 hours per week and full-time hours are 30-40 hours per week.

Duties include (but are not limited to):

· Take, cancel and change room reservations, process telephone calls

· Provide information on hotel facilities and services, provide general information and services required for guests with special needs

· Customer service oriented work with minimal supervision

· Clerical duties (i.e faxing, filing, photocopying)

· Reading text, document use, numeracy, writing, communication, working with others and problem solving

· Decision making, critical thinking job task planning and organizing

Ideal Candidate:

· Reliable and can commit to at least 9-12 months of employment

· Has 1 to 2 year previous hotel front desk or reservation experience

· Is a capable multi-tasker with a keen attention to detail

· Has a professional, yet friendly, personality and demeanor in person and over the telephone

· Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests

· Has experience working with Microsoft Office

Employee Incentives:

• Staff accommodation is guaranteed with an immediate check-in; daily rent starting from $6.50 - $17.00 per day
• Three salary increases during first year of employment; term bonus and summer bonus available
• Friends and family rates available at all three properties, F&B discounts available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge
• Health benefits available after 8 months of employment including life insurance, dental, medical and drug coverage
• Staff Cafe on site offering meals for $2.37; certain items available free of charge 24/7
• Ski Pass subsidy available, receive a return of up to $350; payroll deduction available
• Education reimbursement for English as a Second Language Course
• Payroll deduction available for a local gym membership
• Uniforms supplied and free cleaning available
• Living in beautiful Banff National Park!

Contract length: 6-12 months

Job Types: Full-time, Contract

Salary: $15.25-$17.00 per hour

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends

Application question(s):

• When is your available start date?
• How long do you plan to work with us?

Experience:

• Front desk: 1 year (preferred)

Work remotely:

• No