Dual Rate Security Guard/Supervisor

Reports To

Security Manager

Job Overview

This is a great opportunity to join Cash and ACE Casinos as a Full-time Dual rate Security Guard/ Supervisor. The position is based in Calgary. The Security Guard will be completing security-related duties as well as supervisory duties that come with working at the casino and is responsible to keep the company property and assets safe and protected and Secure, along with giving amazing customer service to the patrons.

This position is a great fit for candidates looking to gain experience for future public service careers!

Responsibilities and Duties

• Promote positive customer service in and around the Casino.

• Answer inquiries and assist patrons when and where possible.

• Maintain constant vigilance to ensure the safety of both patrons and staff.

• Actively communicate with team members and on-shift supervisorsto identify and supply information regarding suspicious activities,individuals, and/or misconduct.

• Actively participate in the removal of individuals deemed undesirable, disruptive and/or underthe influence.

• Escort of patrons and staff to and from the Casinoupon request.

• Response to security incidents or medical emergencies in a timely fashion.

• Adheres to good OH&S practices.

• Ensure all irregular, unusual,suspicious,or illegal activities are controlled and reported.

• Ensure the accurate and neat recording of all activities in the appropriate logs and reports.

• Safeguard all confidential information and exercise due care to prevent its improper disclosureor use.

• Maintain and promote good public relations and communications with the Casino’s patrons and staff.

• Comply withall company rules, regulations, policies and procedures.

• Complete incident reports as needed.

• Execute duties in a positive and a professional manner.

Education and Experience

• First Aid / CPR Class C AED (preferred)

• Previous experience in customer service

• Knowledge of Microsoft Office

Skills and Abilities

• Must be 18 years or older.

• Must have a police criminal record check no older than three months.

• Must meet all AGLC requirements for a gaming worker’s license.

• Must complete the following before starting the role: Pro-Tec, Pro-Serve, Deal Us In (Phase I and II),

• Must be proficient in the English Language (written and oral).

• Must have excellent communication skills.

• Training in conflict de-escalation and resolution would be an asset.

Physical Requirement

• Ability to lift and carry up to 5O Ibs.

• Ability to restrain individuals and/or be involved in physical altercations.

• Ability to sit, stand and walk for extended periods of time (up to sixty minutes).

• Ability to respond quickly to urgent situations.

This role requires a clear criminal record check prior to starting.