Customer Service Representative (Marketing Coordinators)

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Location: St. Catharine’s ON Remote in COVID-19

Work Schedule: 8:30am - 6:30pm (EST) Monday - Friday. Shifts are based on metrics that are entered into a shift bid.

• Marketing Coordinators (Client) - is a program where candidates call Advertisers/business and let them know about Marketing Expert, sales program.
• They advise of the benefits and what topics they can discuss and try to book appointments with the Advertiser to meet with a Marketing Experts.
• Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.
• Solves routine problems largely through precedent and referral to general guidelines.
• Interacts within own team and with direct supervisor.
• Receives detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Decision’s impact own work.
• Individual contributor as a part of a team, with a predetermined, focused scope of work.

Responsibilities

• Learning more about our advertisers and how their business works
• Sense of achievement providing excellent customer service in an outbound business contact environment
• Relationship building and interacting with advertisers via phone and email
• Fulfilling work satisfying client expectations in a way that also complies with best practices
• Maintaining high customer satisfaction ratings and service level agreements

Basic Qualifications

• HS Diploma or GED Min 1-yr customer service
• Familiarity with online advertising products
• Superior communication skills
• PC skills and keyboarding skills
• Flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer
• Self-driven with attention to detail and follow through strong analytical and decision making skills that demonstrate good judgment
• High level of professional customer service skills solutions mindset, helping nature, passion for the customer and customer experience
• Demonstrate speed, agility, critical thinking, and problem-solving skills in their work
• Ability to ramp up quickly
• Ability to multitask and work under pressure
• Uses knowledge base and a sensible business approach to confidently make decisions
• Superior communication skills verbal, written, and listening skills