Customer Service Representative - Applications

JOB DESCRIPTION:

The Inside Sales / Applications Specialist will work closely with the Outside Sales team to review and develop comprehensive compressor/blower/vacuum solutions and generate formal quotations for our clients in multiple markets across Canada. In this role you will be reviewing RFQ?s, working with key suppliers and preparing proposals offering the best possible solution for multiple products in the industry. As the project moves to the next step you will be responsible for ensuring a clear and developed plan to forward to the Operations Team for execution.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Develop and maintain close working relationships with inside sales, outside sales, sales management, and manufacturers? representatives for Natpro?s represented air products
• Execute a full technical review and select appropriate equipment to meet client specifications provided in the Request for Quote (RFQ)
• Prepare comprehensive quotations for submission
• Work directly with represented manufacturers to obtain technical information, project pricing and special requirements.
• Ensure all quotations and orders are prepared and submitted as per schedule commitments
• For orders/contracts, assist in preparing internal technical documentation such as sales order work sheets and purchase orders to various Suppliers. Initial loading of contracts into the corporate ERP system
• Complete a hand-over to the operations group that is thorough and complete for execution
• Support operation group on:
  • Technical review / approval of vendor data/dwg
  • Client returned document / drawing revisions including Change Order requirements
• Work with the support team and management to further build on Natpro?s reputation as a knowledge-based company that provides technically superior, high-quality equipment.

EDUCATION, TRAINING, SKILLS AND EXPERIENCE

Absolutely Must Have:

• Two to five years air compression/blower/vacuum pump experience
• Understanding of process diagrams (P&ID, PFD) and packaged systems
• Ability to effectively present ideas and influence buying decisions
• A thorough and demonstrated knowledge of the process involved in the represented markets and products
• Superior and effective communication skills both written and verbal
• French/English bilingual an asset
• Demonstrated analytical skills required for technical documents review and comment
• Better than average computer skills, particularly Excel, Word and Outlook
• Superior Organizational skills ? a self-starter who can work independently with little supervision
  

Experience Considered an Asset:

• Packaged Systems
• Technical Specification Writing
• Pumps/Compressors
• Consulting Engineers
• Technical Education and background, Mechanical P.Eng. or C.E.T designation preferred
  

PERSONAL TRAITS:

• Must be articulate and presentable
• Exhibit tenacity with a diplomatic approach
• Enjoys working with a wide variety of people both internally and externally in an office environment
• Exhibits a sense of urgency to the tasks at hand
• Strength in Time-Task Matrix fundamentals