CSR Customer Service Representative (Regal ideas Inc.)

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CSR Customer Service RepresentativeWe seek people who have a passion to deliver outstanding customer service in all interactions. If you enjoy being a part of a supportive family that is both detail-focused and comfortable with varied and changing tasks, we want to hear from you! We are looking to expand our team with productive and accountable individuals that can both collaborate and work independently.Job Description – What You Will Be Doing

• Provide clear, accurate, timely, and effective Customer Service in written and spoken English.
• Process and enter orders, providing customers with accurate order confirmations.
• Create material quotes using our custom browser design app from customer drawings and measurements.
• Engage customers to confirm and ensure their requirements are accurately represented.
• Troubleshoot customer issues with quotes, orders, returns, and our products.
• Contact customers to update product information & inform them of promotional programs.
• Support field sales team members with prompt answers and supporting documentation.
• Remain up-to-date on our latest products, prices, and office processes.
• Answer phones and emails from customers in a prompt and friendly manner.
• Complete other varied duties as assigned.

Who You Are

• You put customers first, engaging and collaborating with purpose to find excellent solutions.
• You are motivated to help your team achieve their goals while delivering your best to make a difference.
• You are passionate about people and seek to collaborate with others through respect and accountability.
• You love to develop yourself, passionate about growing your knowledge and curious to learn new things.
• You bring your real self to work while valuing and demonstrating accountability, trust, and teamwork.

Qualifications

• Must be fluent in written and oral English.
• Currently residing in the Vancouver Lower Mainland and able to legally work in Canada.
• Able to provide proof of vaccination on first day of employment.
• A passion for providing consistent, exceptional customer service.
• Able to remain productive and accountable in all areas of personal and shared responsibility.
• Able to handle multiple tasks at once, work under pressure, meet deadlines, and adapt to change.
• Able to investigate and self-research issues while recognizing when to ask for help.
• Organized, detail-focused, with strong problem-solving skills and good judgement.
• Friendly, collaborative, team-player capable of operating independently with integrity.
• Expertise in Microsoft Office products (Word, Excel, Outlook E-Mail) and Windows 10.
• Previous experience with SAP Business One considered an asset.

Job Type: Full-Time (40 hrs/week) / 5 days a week, 8-hour shifts, Monday to FridayIn-office position located in: Delta, BCPay: $19.00/hr to start – raised to at least $19.72/hr after 3 month probationCustomer Service Operating Hours: 6am – 5pm, Monday to FridayWe would like to take this opportunity to thank all applicants for their interest. Please note that only those candidates selected for an interview will be contacted. By applying for this position, you are confirming you possess either Canadian Citizenship, Permanent Residence, or a valid work permit to work in Canada.Value