Coordinator Planning and Systems Development

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Job Summary:
In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Coordinator, Planning and Systems Development, reports to the VP, Regional Operations of the BC Cancer Agency, works closely with clinical leadership, management teams, and other internal and external stakeholders, and is responsible for leading, planning, designing, implementing, maintaining and evaluating assigned initiatives that facilitate system-wide process improvement. The Coordinator develops and evaluates processes and guidelines; coordinates planning/design phases and achievement of deliverables; leads teams and the implementation of initiatives and liaises with various internal and external stakeholders; and creates and updates related documents and reporting including action and decision logs; and monitors progress and facilitates issue resolution. The position researches and analyses issues and trends; provides consultation, guidance and support to designated project staff, contractors and stakeholders; and provides input into project budgets and resource allocations and monitors related expenditures.

Duties/Accountabilities:

• Coordinates the evidence-based planning and design of assigned initiatives. Leads the implementation, monitoring and evaluation of initiative activities, ensuring adherence to systems, practices, policies and timelines. Monitors progress and takes corrective action to ensure that initiative reporting requirements are met.
• Determines, develops and evaluates processes, guidelines and pathways for assigned initiatives that ensure high quality patient care, in collaboration with clinical leadership and other areas as required. Partners with Directors, Nursing Leaders, Managers, and Physicians in designing and implementing change processes and assists in the re-engineering process required for transition from existing service models to new models.
• Develops and maintains appropriate documentation including action and decision logs. Prepares reports, graphs, tables, briefing notes, presentations, issue papers and makes recommendations based on the data. Leads in the development of systems and reports that compile information from multiple sources; researches and analyses issues and trends in order to identify data/information required for monitoring budgets, quality and key performance indicators.
• Leads teams to achieve deliverables and meets with key internal and external stakeholders to ensure effective communication at all critical stages of initiatives. Liaises with organizations, agencies and the communities to identify and document deliverables including issue discussion and resolution, in support of efficient and effective execution of the initiative. Liaises with appropriate stakeholders to ensure that the coordination of information is maintained; prepares reports and planning documents. Works with Communications to develop and implement communication strategies among stakeholders.
• Provides education about projects to individuals, groups, organizations and communities as it pertains to successfully completing deliverables.
• Monitors and provides input into budget and resource allocation for assigned initiatives, ensuring their efficient utilization within the defined objectives, plans and budgets. Assists clinical leadership with integrating and coordinating resource planning, including budgeting, human resources, quality improvement, program standards and guidelines, and patient flow and access.

Qualifications:
A level of education, training, and experience equivalent to Bachelor’s degree in a related field plus five to seven (5-7) years of recent, related health care experience that includes two (2) years’ experience in a coordinating/project management and systems development role within a complex health system.

Extensive knowledge of the health care system as it pertains to care and service delivery and the interdependence with other clinical programs/services. Proven ability to lead, plan, implement and manage large complex clinical initiatives including financial analysis and project planning and management methodologies. Ability to lead and manage responsively in an environment of constant change and redefinition, including the ability to re-direct and mobilize teams accordingly. Ability to facilitate discussion with various stakeholders and influence or persuade others to resolve issues. Working knowledge of applicable regulations, legislation and collective agreements. Ability to operate a standard PC and effectively utilize a variety of software applications to support the initiative management activities.