Contracts Advisor

Home and Community Care Support Services (HCCSS) South West is seeking one (1) permanent full time Contracts Advisor. This opportunity can be performed from any of our locations: Woodstock, St. Thomas, London, Stratford, Seaforth, Hanover, or Owen Sound.

The Contracts Advisor position supports the organization in ensuring high quality, effective and safe care is provided by our contracted service providers and vendors. The role, reporting to the Manager, Provider Contract Management, will be primarily focused on ensuring that contracted providers are meeting established quality standards, and for ensuring HCCSS South West policies, procedures and practices are built, deployed and sustained in a collaborative and partnership based manner.

The role will also support staff, management and senior leaders when working with contracted providers and vendors, including identifying contractual requirements and quality improvement opportunities (related to both HCCSS South West and Service Provider Organization [SPO] practices).

What will you do?

• Develop supporting infrastructure (policies, procedures, guidelines, tools and training) required to manage relationships and functioning between HCCSS South West and its contracted service providers/vendors, based on best practice and input from various departments and stakeholders.
• Document quality improvement recommendations and implementation plans for submission to Management and the Senior Leadership team.
• Generate the organization’s monthly and quarterly Contract Performance Framework scorecard.
• Under the direction of the Manager, develop and roll out process workflows related to the interactions between HCCSS South West staff and our contracted service providers/vendors.
• Proactively review performance, utilizing available data and information to identify issues and/or concerns as well as quality improvement opportunities related to our contracted service providers and vendors.
• Support Managers and Directors in managing process and/or performance concerns with contracted service providers and vendors.
• Collaborate with departments in the development of tools to support quality improvement, including ongoing engagement strategies, feedback mechanisms, training sessions, communications and evaluation plans.
• Build staff and management capacity related to our contractual arrangements with service providers and vendors.
• Work with teams to share results from the service provider scorecards and co-create solutions for improvement.
• Assist with project management, implementation, spread, and evaluation of quality improvement initiatives.
• Assist in the management and maintenance of the organization’s Medical Supplies and Equipment catalogue, including data analysis, auditing and ensuring appropriate products from a quality, outcomes and cost perspective.
• Support Manager and Director by completing analysis and benchmarking to help set Key Performance Indicators for SPO/Vendor and HCCSS South West staff as required.
• Assist teams in sharing their project success stories with internal and external stakeholders.
• Responsible for the contract assignments and updates in CHRIS (propriety database).
• Assist as required in the evaluation of new programs and initiatives.
• Build and maintain effective working relationships with service providers, vendors, managers and staff to facilitate improved performance and partnerships between HCCSS South West and our contracted providers.
• Provide a client-centered, ethical, and quality perspective through participation on assigned committees, work groups, and project teams.
• Provide education to staff regarding contracts issues and practices.
• Develop and maintain effective relationships with external service providers and supports quality improvement.
• Build partnerships with external stakeholders including regional hospitals and community organizations to build community awareness and improve inclusivity and accessibility of HCCSS South West processes.

What must you have?

• University degree in a related discipline, or a three-year diploma in a related discipline plus related experience.
• Minimum two years’ related experience in a health care environment.
• Demonstrated ability to handle confidential information with discretion and professionalism.
• Self-motivated, able to work independently and within a team.
• Ability to manage multiple projects within tight deadlines; detail oriented with excellent time management and organizational skills.
• Demonstrated knowledge of and commitment to continuous quality improvement.
• Knowledge of:
  • The contractual arrangements between the HCCSS South West and its service providers/vendors;
  • Relevant legislation pertaining to patient care and contracts;
  • Accreditation Canada standards; and
  • The Ontario health care system and the role of the HCCSS South West within the system;
  • HCCSS South West operations, quality, risk, and performance management principles;
  • HCCSS South West policies, procedures, strategic direction and goals; and,
  • HCCSS South West partners and contracted service providers in the community.
• Proficiency in data analysis and statistical trending.
• Strong presentation and communication skills (verbal and written).
• Strong problem solving and decision-making skills.
• Experience in developing robust and practical processes and structures.
• Expert computer skills (specifically Microsoft Excel).
• Experienced in using Microsoft SharePoint.

What would give you an advantage?

• Ability to speak French or another second language.

Who we are:

Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.

Home and Community Care Support Services is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better connected care with health care providers working as one coordinated team in Ontario Health Teams.

Our name has changed but services and contact information remain the same, including home and community care, long-term care home placement and help finding services and local doctors.

We recognize that ensuring the best health outcomes starts with empowering its greatest resource, employees. Due to the incredible success of its wellness program available to all staff, our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.

How do I apply?

Please visit www.lhinjobs.ca to submit your resume and cover letter. Application deadline is 19 September 2021 at 23:59 hours.

We are committed to a culture that values diversity and inclusion.

We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

All applications will be reviewed; however, only those selected for an interview will be contacted. Due to volume of applications, we are not able to respond to general inquiries by phone or e-mail.