Clinical Specialist - INR & Stroke Neurology

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Careers that Change Lives!

Bring your talents to a leader in medical technology and healthcare solutions.Rooted in our long history of mission-driven innovation, our medical technologiesopen doors.We support your growth with the training, mentorship, and guidance you need to own your future success.Start engineering your career with Medtronic today!

This position supports the INR & Stroke Neurology sector. The Clinical Specialist (CS) collaborates with the Territory Manager and Commercial Sector Leader focusing on responsibilities for clinical coverage (e.g., support of device implantation and other procedures), follow-up support, troubleshooting, customer service, customer training and operational assistance (e.g., consignment counts, equipment updates, etc.). Fuel field insights in the creation and contribute to the execution of new agreements via business model innovations which will drive stronger, broader, value-based customer relationships.

A day in the life.

• Conducts on-site education and / or consulting.
• Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
• Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
• Participates in conventions, forums, and meetings to increase product awareness.
• Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
• Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
• Serves as a technical resource to support sales of a specific medical product or solution.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR)
• Work closely with Territory Manager(s) and / or Commercial Sector Leader to schedule procedure and post-op support.
• Thoroughly understand surgical application (e.g., Indicated clinical use, device preparation and handling), clinical features, advantages and benefits of Neurovascular technologies.
• Successful completion of required (and ongoing) product and sales related training curriculum.
• Compliance with completing Medtronic functional training and education modules.
• Build and maintain relationships with customers, including clinicians, fellows, residents, nursing staff, Medical Imaging Management, Biomed, etc.
• Align with Manager on special projects (e.g., Building customer training programs, conducting market research/analysis, review competitive products and activities, etc.).
• Work collaboratively with entire team to help achieve revenue and market share targets.
• Report all Product Complaints as per Medtronic policy.
• Maintain, manage and track Loaner and Consignment inventory.
  

Must Have.

• High School Diploma or GED, Associate degree, or; Bachelor’s degree
• A Bachelor’s degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD
• Minimum 6 years of work experience in the healthcare or engineering field, with an High School Diploma or GED, or
• Minimum 4 years of work experience in the healthcare or engineering field, with an Associate degree, or; Minimum of 2 years of work experience in the healthcare or engineering field, with a bachelor’s degree, or; Minimum 3 years of any prior professional experience, with a bachelor’s degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.
• Must have a valid driver’s license with no restrictions.
• High level of integrity, ethics and compliance.
• Ability to accommodate a flexible work schedule. Role often involves evenings, weekends and Provincial holidays.
• Ability to work independently and proactively.
• Collaborative approach and team oriented.
• Strong troubleshooting and problem-solving skills.
• Strong presentation skills.
• Proficiency with Excel, Word, PowerPoint.
• Bilingual language skills (French & English) is required
• Ability to travel approximately 25% of the time. Travel will include over-nights and weekends.
• Ability to assist in other territories in Canada if required
  

Nice to have.

• Bachelor degree in Science, biology, biophysics, biochemistry, nursing, neurosciences, or other relevant specialty.
• Minimum 3 years experience in relevant healthcare space. Clinical experience gained either as an employee of a hospital or as an external vendor
• Experience in hospital education or hospital sales
  

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

About Medtronic:

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.