Charlie 3 – Patrol Supervisor

Why Work For Us:

Commissionaires is the only non-profit security company in Canada. That means our revenue goes right back to our operations and employees. It’s why we pay better than any of our competitors and can offer an attractive benefits package.

We offer security services such as guards for site security, mobile patrols, gate checks, alarm response, home and business watch, bylaw enforcement and more. We also offer services to individuals such as criminal record checks, security clearance, U.S. travel waivers, criminal record suspension, fingerprinting and secure courier services.

Commissionaires is proudly the leading employer of military and law enforcement veterans in Canada. We also hire everyone who want to help keep people safe and secure.

With nearly 600 employees working in more than 180 sites across southern Saskatchewan, Commissionaires offers a variety of workplaces and duties. You will see us at municipal offices in Weyburn, the Polytechnique campus in Moose Jaw, patrolling the streets in Melville or at the front desk of our Legislature in the heart of Regina.

About the Current Position:

Commissionaires South Saskatchewan is looking for dedicated individuals to work as a full-time Charlie 3 at the City of Regina Parking Enforcement. They are senior parking enforcement officer on shift leading the mobile and urban field teams. Overseeing the performance and task completion of the mobile and urban field teams. This candidate would be responsible to respond to parking enforcement complaints that are received throughout the City of Regina. This position supports and provides supervisory assistance on behalf of the Parking Enforcement Supervisor the urban and mobile teams.

A Patrol Supervisor is required for every shift, which includes after hours and special enforcement events such as football games and street sweeping. The Patrol Supervisor is responsible for the Mobile, Urban Patrols and Enforcement Scheduler; particularly after hours.

As the Patrol Supervisor, they must have extensive knowledge of the Traffic Bylaw and a number of procedures as they provide supervision and coaching to the Enforcement Personnel. It is imperative they understand safety-related procedures and have strong interpersonal skills. In the event of an incident, they are responsible to mitigate and/or provide direction/assistance to ensure the safety of Enforcement personnel.

The Patrol Supervisor periodically checks on both Mobile and Urban Enforcement officers to ensure their safety and provide coaching. The Patrol Supervisor works with the Site Supervisor and Parking Coordinator to do daily briefings and ensures briefings occur on weekends.

The Patrol Supervisor is to ensure equipment is available and in working condition for Enforcement at the beginning and end of each shift. They perform tasks such as synching handhelds and troubleshoot minor handheld, printer or radio problems. The Patrol Supervisor periodically checks all Enforcement vehicles for equipment and cleanliness.

In the absence of the Site Supervisor, they are to perform a variety of the duties, including checking Enforcement line phone messages, emails; providing direction to Enforcement; and handling scheduling.

Patrol Supervisors must have proven skills and abilities such as:

• Strong leadership, interpersonal and mentorship skills.
• Be even-tempered, professional, and able to diffuse tense situations.
• Knowledge, understanding and intent of the Traffic Bylaw.
• Knowledge and understanding of Enforcement procedures.
• Knowledge and understanding of procedures set out by the Corps of Commissionaires.
• Knowledge of Incident, Accident, Fire Alarm procedures.
• Provide direction, clarification and intent of enforcement procedures for Mobile, Urban and Enforcement Scheduler.
• Ability to trouble-shoot handheld, printer or radio problems.
• Ability to complete required paperwork by both Parking Services and the Corps.
• Ability to manage calls, emails and tasks when Site Supervisor is away.
• Ability to identify priorities, and gaps in enforcement coverage on the shift, and arrange coverage for those areas.

Requirements:

• Experience of 3-5 years supervising personnel.
• Must have a valid Class 5 Saskatchewan Drivers License and clean drivers abstract for over 5 years.
• Must have reliable transportation to get to shift but a vehicle and all appropriate communication assets will be assigned to the employee to use during their shift.
• Must successfully complete a clean Criminal Record Check and reference background check.
• Must be able to work in Saskatchewan at least 40 hours a week.
• Able to work well under pressure and provide excellent customer service.
• Understanding knowledge of the City of Regina bylaws seen as an asset.
• 3-5 years experience dealing with the public.
• Experience working closely with a Supervisor, taking direction well and ready to assist with performance management of the team.
• Attention to detail and professional approach in all areas of work and appearance.
• Able to effectively communicate both verbally and in writing in English.
• Dedicated and reliable and willing to work extra shifts if required.
• Strong work ethic and positive team attitude.
• Computer literacy, including effective working knowledge of MS Word, Excel and e-mail.
• Ability to work independently and efficiently with accuracy.
• Must be available to work statutory holidays and weekends.
• Strong leadership, interpersonal and mentorship skills.
• Be even-tempered, professional, and able to diffuse tense situations.
• Knowledge, understanding and intent of the Traffic Bylaw and enforcement procedures.
• Ability to complete required paperwork by both Parking Services and the Corps.
• Ability to manage calls, emails and tasks when Site Supervisor is away.
• Experience developing employee schedules.

• Emergency First Aid/CPR, Use of Force, Dealing with Difficult People training required or to be completed within one month of hiring.
• Ministry of Corrections and Policing forty (40) hour Private Investigators and Security Guard course and is seen as an asset.

Physical Demands:

• Required to work outside in all weather conditions on days and evening shifts.
• The employee may frequently be required to sit and use hands to manipulate equipment including a computer keyboard and mouse.
• The employee is required to stand and walk for long periods of time and must have the ability to climb flights of stairs.
• The employee must be able to be mobile and operate a motor vehicle for long periods of time.

In-line with our social mandate, preference will be given to applicants that demonstrate previous military or law enforcement service. Commissionaires South Saskatchewan also prioritizes a representative workforce and invites those who experience disability, people of Indigenous ancestry and people of a visible minority group to self-identify in their submission. Les candidats francophones sont invités a postuler en identifiant leur bilinguisme et auront aussi la priorité dans le processus d’embauche.