Business Analyst (Permanent Full-Time)

Contenuto del lavoro

Libraries build community.
At RPL, we’re on a mission to provide Regina residents with opportunities for discovery and learning in an inclusive, customer-centred, and safe environment — and we could use your help.

JOB SUMMARY:
Reporting to the Director, Digital Service Innovation, the Business Analyst leads new product and service development and continuous improvement plans, user-centric web designs and the content management process for RPL’s technology-driven customer products and services. This includes designing digital interactions, overseeing the development and release management process, launch planning and configuring relevant technologies to meet organizational service goals and change management best practices.
The Business Analyst provides tactical leadership and support to digital content owners (e.g. Marketing and Communications, web governance teams, organizational subject matter experts, etc.), co-ordinates digital innovation project work, and designs/delivers technical training to internal and external end users, as required. The Business Analyst is also responsible for installing, troubleshooting, operating, testing and configuring relevant technologies, and provides evidence-based assessment in the development and implementation and improvement of the Digital Service Innovation’s product and services portfolio.
We are looking for a passionate, motivated individual who has a demonstrated commitment to delivering excellent customer service in a digital environment. You like nothing better than ensuring library customers are provided access to modern digital products and services with the best possible user experience and this is seen in the work you do every day. You are committed to an environment of respect, teamwork and accountability and strive for customer service excellence in everything you do.

JOB DESCRIPTION:
1. Monitor operational effectiveness and drive the continuous improvement of the RPL website and digital services infrastructure to ensure a quality user experience is consistently applied across all platforms, including the provision of digital access to library services and information to the public to meet quality assurance standards and ensure cross-browser, cross-device and cross-platform service integrity.
2. Lead the design, development and implementation of RPL Internet based public services (e.g. mobile, web, SaaS, 3rd party software, self-service kiosks, Intranet, etc.), including the creation and management of a change management plan that ensures a seamless transfer into public operations.
3. Co-ordinate, design and develop the RPL website and intranet, which includes the creation and management of web pages and services and work with internal stakeholders to identify and implement digital workplace innovation to better serve internal and external customers.
4. Ensure internal and external web content management system functionality continues to meet the needs of content managers and that workflows and process are in place that ensure information and content posted is current, accurate and effectively managed.
5. Design, develop, test, document, deploy, support and sustain the mobile applications required for excellence in user services such as iPhone, iPad, Android, and Windows Mobile.
6. Provide technological support and leadership to web content managers and co-ordinate website enhancements and custom content creation projects through liaison with staff on an individual and team basis.
7. Design and deliver training programs to support both the public and RPL staff, and create corresponding documentation to support learning and optimal performance.
8. Identifies opportunities, develops ideas and coordinates the planning and implementation of new and enhanced products and services for staff and customers.
9. Create content material for self-directed learning by the public and deliver public programming associated with new services within the Digital Service Innovation portfolio.
10. Drive innovation ideation and lead web governance teams (web development, content management and new feature enhancements teams).
11. Undertake ongoing professional development activities leading to a broad an in-depth knowledge of digital service innovation trends, best practices, environmental barriers, etc..
12. Provide budget recommendations to the Director, Digital Service Innovation for the development, maintenance and enhancement of new and existing digital products and services at RPL.
13. Perform related duties as required.

QUALIFICATIONS:
1. An undergraduate degree from a recognized institution in a Business, Computer Science, Marketing or related field of study.
2. A minimum of three years’ experience in technology-based product and service design, development and/or management is required.
a. Demonstrated knowledge of website content management systems (e.g. Drupal, SharePoint, etc.), release planning, APIs, mobile apps, Software-as-a Service (SaaS) and MS365 digital workplace platform is a definite asset.
3. Demonstrated knowledge of web and app services platforms, trends, and issues gained by experience, education or professional activities.
4. Demonstrated ability to establish and maintain positive working relationships with the public, staff and external agencies as well as work well as member of a team.
5. Demonstrated strong organizational skills including the ability to effectively and efficiently manage work, scheduling, and priorities to support user-centered services.
6. Demonstrated analytical skills and problem-solving ability, including the ability to assess and problem-solve using logical, fact-based reasoning.
7. Demonstrated ability to assume responsibility, and perform duties requiring independent judgment, initiative and discretion.
8. Demonstrated ability to manage time effectively and meet deadlines and work under minimal supervision.
9. Demonstrated ability to develop and lead innovation and to handle multiple concurrent priorities.
10. Demonstrated accuracy and attention to detail.
11. Demonstrated commitment to deliver consistent, high quality customer service.
12. Demonstrated strong oral and written communication skills.
13. Knowledge of project management.
14. Excellent relationship building skills, able to manage internal and external customers.
15. Self-starter who is proactive and solutions oriented. Excellent follow through on tasks.

Closing Date: September 17, 2021

Competition #66/21 - position #21030

Regina Public Library is committed to an inclusive workplace that reflects the community that we serve. The Library welcomes applications from all qualified individuals.

Job Type: Full-time