Bilingual Customer Care Advisor Onsite or Remote

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Customer Care Advisor
Parlez-vous français et anglais? If you are fluently bilingual and find enjoyment in helping others, you will love this role! If your ideal job is one that involves solving problems and creating long term relationships then please keep reading. Are you passionate about going above and beyond for our members and looking to join our customer-centric high performing team? If you are detail oriented, thrive in a fast-paced environment and have a successful track record then look no further, this job is for you!
What is in it for you:

• The opportunity to work with our diverse team in Moncton and our global community of members, creating memories and connecting people and cultures
• Ongoing training and learning to continuously grow your expertise
• Comprehensive company paid benefits plan with medical and dental for you and your family
• Company pension plan, free on-site parking, wellness subsidy, discounts and other perks
• Strong sense of belonging, with fun activities where colleagues become friends
• Industry-leading, award winning initiatives to protect our planet and act as social elevators for our communities
• Discounted rates in our 6000+ Accor properties worldwide

What you will be doing:

• Striving to meet and exceed the expectations of the Customer (Hotel and Guest) by catering to their requests, needs and expectations by phone, email and web form
• Respecting and adhering to internal policies in terms of quality, and following set deadlines
• Managing & analyzing customer needs for troubleshooting and evaluating next step
• Sharing insight/feedback received through interactions with the member to all parties involved

Your experience and skills include:

• Must be fluently bilingual, French and English
• Computer proficient with an excellent knowledge of Salesforce, Microsoft Office and Internet browsers
• Seasoned and experienced in handling a variety of heightened customer issues or requests
• A willingness and dedication to servicing the needs of our internal and external guests
• Problem-solving and decision-making skills, proactive and a strong team player
• An exemplary positive attitude and a passion for offering unparalleled customer service
• Must have 2 years related customer service experience

Your team and working environment:
The Customer Care Team is a close-knit team of experts in providing Luxury Customer Service to all of our guests. We work collaboratively to ensure a seamless experience for our members and a fulfilling and fun working environment for our team.

• We are accepting applications for onsite positions at our centre in Moncton, and we offer a Remote (work from home) option for applicants who live outside the Greater Moncton area
• To be considered for this position you must be located in one of the following 4 Canadian provinces: New Brunswick, Nova Scotia, Prince Edward Island or Quebec

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends