Bartender

Contenuto del lavoro

RESPONSIBILITIES:

• Deliver consistently outstanding service and create memorable Moments.

• Handle guest complaints promptly and professionally; requesting manager’s assistance when necessary.

• Know and understand the products and services offered by the Restaurant & Hotel.

• Maintain a high-level standard of cleanliness and sanitation within the Restaurant & Hotel.

• Support all Team Members in operational tasks to ensure efficient service.

SPECIFIC DUTIES:

• Actively work as a goodwill ambassador, positively representing the Tandoor Chop House.

• Work with a sense of urgency to fulfill guest needs and requests.

• Is well groomed and well maintained before, while, and at the end of their shift.

• Provide barbacks/assistant servers direction to ensure proper operation of the bar and service (i.e. providing support positions with a written list of needed items for the shift).

• Greet guests using 10/5 rule in a warm, friendly manner, and make them feel welcome.

• Treat all customers in a friendly and respectful manner always.

• Evaluate guests and proactively check’s I.D’s to verify legal drinking requirements.

• Follow smart serve procedures and refrain from over-serving guests.

• Mix and serve drinks using accurate measurements.

• Suggestively upsell premium spirits and wines.

• Accurately maintain wastage sheet on every shift and ensure spillage is punched into micros with comments.

• Assist in rotating and dating fruit and juices.

• Batch specialty cocktail syrups.

• Assist Bar Managers appropriately in completing monthly inventory.

• Enter all orders into the Micros system before producing products to customers.

• Accurately posts charges to guests’ accounts or credit cards.

• Assist in the maintenance and cleaning of glasswasher daily.

• Rotate and date products to ensure freshness.

• Assist and maintain Tandoor Chop House specialty bar program.

• Complete opening & closing side duties as per assigned checklist.

• Assist in moving furniture based on event setup requests.

• Maintain a high level of bar appearance by cleaning all equipment, tools, and supplies and ensure equipment is in good working order; before, during, and after shift.

• Accurately handling cash; maintaining floats, tips, and cash drops.

• Actively clear dirty glassware and plates assisting barbacks/server assistants throughout shift.

• Serving Tables in Restaurant and Lounge as needed

• Serve drinks and food in a timely manner and ensure guest satisfaction once the order has been received.

• Complete bar requisitions to order alcohol for the bar.

• Use guests’ names when known, encourage them to return, and update them on daily specials and events.

• Effectively communicate with management and team members in order to fulfill and address any guest issues or needs.

• Follow all health and safety regulations.

• Immediately report any health, safety, security or other hazards and concerns to management.

• Adhere to all policies, procedures, and codes of conduct set forth by the Restaurant & Hotel.

QUALIFICATIONS/REQUIREMENTS:

• Previous experience bartending.

• Ability to work as part of a cohesive team in a high-volume environment.

• Detailed knowledge of Food and Beverage.

• Smart Serve Certified.

• Strong ability to service guests with personalized service and attention to detail.

EDUCATION:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• High School Diploma

• Previous experience in hospitality is preferred

KNOWLEDGE:

• Previous Bartending experience is an asset.

• Previous experience with Micros is preferred

SKILLS:

• Must have excellent interpersonal skills and strong ability to work with others.

• Ability to work effectively under pressure.

• Independent, self-motivated individual.

• Ability to remain calm under stressful situations.

This job description should not be interpreted to mean that these are the only responsibilities and duties of the position. Other related duties will be assigned to team members as directed by management.

Reference ID: Bartender

Job Types: Full-time, Part-time, Permanent

Salary: From $1.00 per year

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• serving: 1 year (preferred)
• bartending: 1 year (preferred)

Licence/Certification:

• Smart Serve (preferred)

Work remotely:

• No