Assistant Resident Manager Team

The Assistant Resident Managers will be primarily responsible for the upkeep of the

physical property and grounds and ensure they are maintained in accordance with established company standards. This includes, but is not limited to, the following:

Cleaning Responsibilities

ExteriorDuties

• 
  Snow and ice removal, salting of all entrances, walkways, and rooftop accesses, and maintenance of snow removal log books

• Handling of garbage and recycling bins

• General maintenance of underground garage and parking levels, service rooms, foyers, patios, and rooftops (where applicable)

• Watering of gardens and lawns

• Pick up loose garbage around exterior of property and report any serious deficiencies about curb appeal or hazards to residents to the Resident Manager

Interior Duties

• Vacuuming, sweeping, and mopping of carpeted or tiled common areas

• General maintenance of common areas (lobbies, elevators, hallways, stairwells, windows) and amenity areas (laundry rooms, swimming pools, recreation rooms)

• Dusting and cleaning of fire hose cabinets and bells and elevator tracks

• Maintenance and cleaning of garbage chutes, garbage rooms (walls, floors), recycling rooms

• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)

Vacant Units

• Thorough cleaning of all appliances, floors, walls, windows, kitchen, washrooms, and balconies

• Repair of minor maintenance items (i.e. Light fixtures, vents, filters, plumbing fixtures)

• Removal of garbage items and old/broken appliances

Customer Service Responsibilities

• Greeting and interacting with residents in a customer friendly and professional manner in person and on the phone (Please note: for training purposes phone calls are monitored by a third party service provider)

• Prompt response of resident issues and service requests (within 24 hours)

• Assist with resident events (i.e. Holiday parties, summer barbeques)

• Promote a neighbourly and community atmosphere (i.e. coordinate food drives, garage sales)

Fire Safety-Life Safety-Emergency Situation Responsibilities

• Must have a thorough understanding of Life Safety, Fire Safety, and Emergency procedures

Property Maintenance

The other member will be responsible for:

• Responding to maintenance requests within 24 hours of receiving a written work order

• Daily walk through of each floor, stairwell, and common areas correcting minor deficiencies observed and reporting to the Resident Manager any major deficiencies found

• Assist the Resident Manager in duties outlined in the Preventative Maintenance Manual (i.e. HVAC monitoring, electrical, plumbing, boiler & chiller, etc.)

• Must be familiar with operations of mechanical systems in property and ensure all service logs are up to date

• Assist the Resident Manager with the scheduling and overseeing of the activities of tradesmen and contractors as required

Skill Set Required

• Strong customer service skills

• Positive attitude towards learning and training

• Well-developed verbal communication skills

• Demonstrated cleaning skills

• Ability to display a professional/presentable appearance/attire

• Ability to work independently and with minimal supervision when carrying out day-to-day responsibilities

• Basic computer and keyboarding skills