Assistant Fairmont Gold Manager

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At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Fairmont Gold Manager, you will bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests. Let’s take your career to new heights!

To learn more about our lifestyle and location visit our website: www.lakelouisejobs.com

What Is In It For You

• Experience living in Banff National Park in the iconic location of Lake Louise
• Subsidized staff accommodation provided on-site for full time status
• Access to our Lifestyle Program activities
• One duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
  

What You Will Be Doing

• Lead and coordinate all aspects of our “hotel within a hotel” to ensure Fairmont Gold Standards are adhered to both in rooms and food and beverage operations
• Manage and supervise all tasks of the Fairmont Gold Lounge Servers and Supervisors to consistently drive professional, friendly and engaging service ensuring guests receive prompt, cordial attention and personal recognition
• Actively participate in guest recognition initiatives; proactively seek to understand guest preferences in order to execute high levels of personalized service at all times and ensure consistency across Accor Hotels by logging information in guest’s loyalty profiles
• Act as a personal liaison for all guests, taking personal ownership of their requests and following up accordingly. Oversees and participates in guest relations and directs arrangements for VIP and special attention reservations
• Handle guest concerns and react quickly, logging and notifying proper areas
• Maintain a daily log of all guests’ opportunities with corrective action steps
• Take personal ownership of Fairmont Gold Guest Floors: conduct personal reviews of public areas and back of house areas including Guest Reception, Lounge, Elevator Foyers and Guest Corridors to ensure they are in a clean, organized, and in compliance with established standards, initiating and coordinating any corrective action immediately
• Support the execution of pre-arrival communications and preparations, front desk and concierge services, and lounge operational support as needed in accordance with standards of performance
• Review daily expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment
• Monitor inventory of Fairmont Gold rooms and suites, and daily house cleaning status taking corrective action as necessary in coordination with Front Office, Housekeeping and Reservations/Revenue Management
• Focus on establishing and maintaining accountability for the décor quality and quality of room product as well as food and beverage experience
• Inspect associates’ uniforms and operational departmental areas for cleanliness and organization, correcting as necessary and communicate expectations of these areas to the staff
• Ensure colleagues have the tools that they need to work successfully, provide timely reviews of their performance, manage labour hours, and organize paid time off as requested
• Assist with scheduling and payroll duties
• Participate in the recruitment and training of new Supervisors and Lounge Servers
• Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels while scheduling and planning the department accordingly
• Manage staffing levels and productivity as occupancy fluctuates
• Ensure the highest possible revenues are generated for Fairmont Gold, monitoring upsell opportunities and Honour Bar inventory
• Participate in all departmental related meetings, and be responsible for sending colleagues to committee meetings or attend in their place when necessary.
• Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
• Oversee liquor service in accordance with Alberta Liquor Laws and ProServe Certification
• Balance operational, administrative and Colleague needs
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of FHR Brand Standards, Hotel/Departmental Service Essentials including LQA Standards at all times
• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
• Manage projects and perform any other reasonable duties as required by Fairmont Gold Management
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned
  

Your Experience And Skills Include

• Previous leadership experience in a similar guest relations capacity required
• Previous luxury level service knowledge and training a strong asset
• Previous Property Management System experience required
• Familiarity with Opera PMS, Le Club Accor, Royal Service, Kipsu, LQA, WebWorks, and Time & Attendance is preferred
• Computer literate in Microsoft Window applications required
• Must maintain a professional presentation
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to multitask and work with minimal supervision
• Ability to maintain high service levels under pressure
• Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
  

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your Team And Working Environment

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections
  

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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