Administrative Associate, Calgary South

Administrative Assistant – Calgary South

If making a difference in the lives of others is a priority for you as a professional, and you enjoy working alongside engaged front-line staff to ensure client satisfaction, CBI Health has an excellent career opportunity for you. As full time Administrative Assistant within our Calgary South office, you are part of a team of Administrators working diligently to provide consistency of service while meeting the scheduling requirements of our patients and care providers. You ensure a favourable impression with pleasant, cooperative and knowledgeable front-line service to our clients. This position is best suited to someone who is driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.

CBI Health is an exciting place to work. Selected as one of Canada’s 50 Best Managed Companies, we are a values-based, results-oriented and collaborative company, with a focus on increasing the health and wellness of our communities. Our CBI Health Services focus on the individual: that means we design our treatment plans around unique needs and goals, adhere to best practices and consistently deliver the highest standards of quality care for the best possible outcomes.

SPECIFIC RESPONSIBILITIES AND ACCOUNTABILITIES:

• Daily management of the schedule to minimize cancelled appointments and vacancies. Books appointments either by telephone or in person. Calling to re-schedule any missed appointments
• Working with the Clinic Administrator to foster and develop new business and services contacts for the clinic as well as to maintain strong relationships with our current business contacts
• Greeting patients and other guests to the clinic and making them feel welcome
• Daily operation of the front desk
• Answering telephones and providing callers with information about the clinic - explaining CBI procedures to patients, insurance and Rehabilitation companies, employers and physicians
• Preparing, organizing and maintaining the charts used for daily appointments as necessary.
• Coordinates the flow of letters; updates and copies documents for charts, mails and records the date of mailing;
• Cross-checks and totals daily payments; prepares and makes bank deposits under the direction of the Administrator
• Reports directly to the Administrator unless specified by the Clinic Manager
• Ensures referral to admission cycle times are within acceptable parameters
• May be required to supervise and train other support staff under the direction of the Administrator or Clinic Manager;
• Responsible for discharging files when appropriate;
• Ensures all information regarding clients are stored in a confidential, secure manner;
• Provides information as required to WCB, insurers, CBI , region and corporate groups;
• Provides back up and support to the Administrator and other clinics as may be required;

KNOWLEDGE AND SKILLS AND ATTRIBUTES:

• Warm, friendly telephone manner
• Customer service experience required, ideally in the service sector;
• Knowledge of the rehabilitation sector;
• All team members are required to be fully vaccinated against COVID-19 and provide proof of vaccination upon hire or provide a valid medical exemption
• Computer literacy (Windows and Excel)
• Ability to communicate well internally and externally;
• Strong organizational and problem solving skills
• Ability to work independently and within a dynamic team environment

What CBI Health offers you

• Continuous learning and skills development, including management opportunities
• Comprehensive benefits and rewards package
• Competitive compensation

About Us:

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectivesthat help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.