International Logistics Coordinator

Position Title:International Logistics Coordinator

Position Type: Regular - Full-Time

Requisition ID: 14445

Grade:Grade 03

Company: Day & Ross Inc.

At Day & Ross, you’ll go far.
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

About the Role
International Logistics Coordinator
Full-time
GTA

As an international logistics coordinator, you ensure a positive customer experience in the movement of orders internationally through carrier partners; including ocean liners, air carriers, and/or dray carriers, with a focus on claims-free, on-time service, protection and growth of revenue and margin, while meeting and striving to exceed service expectations.

How You’ll Help

• Coordinate all aspects of shipment process, including booking, e-manifesting, Bills of Lading and billing.
• Review all shipment documentation to confirm accuracy and perform data input into Cargowise.
• Maintain strong and effective relationships with all internal and external stakeholders.
• Tracking status with dray carriers, ocean and air carriers and keeping clients/agents advised
• Mitigate additional charges and assist with maintaining the accuracy of carrier information.
• Responsible for the timely, accurate and appropriate escalation of issues.
• Work with analysts, managers, and customers to quickly resolve issues in the most efficient manner.
• Understand industry market conditions and communicate with the entire team issues that could impact operations as a whole.
• Other related duties as may be required.

Your Skills & Experience:

• Post-secondary education, preferably in business, transportation, and supply chain and logistics management is considered an asset.
• Minimum of 3-5 years’ experience in freight forwarding and 3PL (third party logistics) is required.
• Exceptional customer service and relationship management skills.
• Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience.
• Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word; experience with Cargowise an asset.
• CIFFA and IATA certifications an asset.
• Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment; appropriate sense of urgency.
• Ability to work independently and to collaborate with others to meet customer expectations.
• Ability to work flexible hours to meet customer needs both locally and internationally.
• Ability to work with little supervision.

To apply, visit the Careers page on our website at dayross.com.

Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

We thank you for your application, but only those candidates selected for an interview will be contacted.
As a federally regulated employer, The Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Function:Supply Chain & Logistics; Transportation

Location(s): CA - Canada : Ontario : Brampton || CA - Canada : Ontario : Etobicoke || CA - Canada : Ontario : Markham || CA - Canada : Ontario : Mississauga || CA - Canada : Ontario : Toronto