Inside Sales & Customer Service Coordinator

Grow Your Career as an Inside Sales and Customer Service Coordinator at ProMach

At ProMach, we’re not just about machines; we’re about building futures. We offer a work environment where you can be your best self. Whether you’re analytical, creative, or somewhere in between, we have a place for you. We’re looking for people who are passionate about customer service, detail-oriented, and ready to make an impact in the packaging industry.

Are you intrigued? Keep reading.

The Inside Sales & Customer Service Coordinator is responsible for:

• Providing exceptional customer service to our clients, channel partner distributors, and internal departments, including engineering, production, logistics, and accounting.
• Establishing and maintaining strong working relationships through phone calls, emails, and in-person meetings.
• Serving as the key project coordinator, both internally and externally, for collecting and communicating essential data and following up as needed.
• Analyzing data to prepare quotes, process orders, and respond to inquiries accurately and efficiently.
• Documenting and proactively planning for potential bottlenecks or issues during the quote and order processes.
• Completing milestones in developing product knowledge and understanding of both company products and the broader packaging industry.
• Supporting the Outside Sales Team in designated territories by providing efficient and timely administrative support.
• Preparing and maintaining various reports using advanced Excel and ERP skills, focusing on project plans and progress.
• Following up with customers, distributors, and agents for corrugate samples, payments, deposits, and other necessary information.

Who we’re looking for?

• You have a College diploma or University degree in Business, Engineering, or Technology.
• You have 2-5 years of experience in customer service, sales, and/or project coordination.
• You possess strong attention to detail.
• You are hardworking, respectful, motivated, and enthusiastic.
• You have experience with ERP/MRP systems, preferably Syteline.
• You are proficient in Microsoft Office, particularly Word, Excel, and Outlook.

Experience in the packaging machinery industry, corrugated industry, or manufacturing processes will be considered a strong asset.

You must be legally eligible to work in Canada without Company sponsorship.

Benefits:

As a ProMach employee, you receive more than just a paycheck. Your total compensation includes your pay, comprehensive medical and dental programs, life insurance, and a generous paid time off program.

ProMach is committed to providing an accessible workspace. Should you require accommodation during the recruitment process, please notify the Company.

Join us at ProMach, where you’re not just filling a role, but starting a fulfilling career. We look forward to having you on our team!

Salary Range

Min - $50,000

Mid - $55,000

Max - 60,000

This role qualifies for quarterly commissions based on company performance, with no sales obligations required.

Experience

Required

• 3 - 5 years: Working in a manufacturing environment
• 3 - 5 years: Customer Service

Education

Required

• Some college or better
• Technical/other training or better

Behaviors

Required

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization