Housekeeping Operations Manager

Job content

The Housekeeping Operations Manager is responsible for the overall cleanliness, detail, servicing, resources, care and maintenance of all guestrooms. The focus and responsibility of this position is to ensure standardized training and documented systems are established, implemented and maintained for the Housekeeping department. The successful candidate will be responsible for developing the department, its colleagues and leaders. Come as you are!

To learn more about our lifestyle and location visit our website: www.lakelouisejobs.com

What Is In It For You

• Subsidized staff accommodation provided on-site for full time status
• Access to our Lifestyle Program activities
• One duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
  

What You Will Be Doing

• Establish goals, measurements and results for the department
• Recruit, coach and development department leaders
• Positively impact colleague satisfaction and guest experience
• Develop/update job descriptions, job task checklists and standard operating procedures
• Coach, develop and manage the performance of the Housekeeping daytime supervisory team
• Maintain all training documentation for Room Attendants and Supervisors
• Plan, implement and track all deep cleaning and job cycle projects for guestrooms
• Track and address all guest comments and concerns
• Ensure core standards are implemented and audited
• Assist the coordination of scheduling, vacation planning and department productivity results to budget
• Assist in the development, implementation of a preventative maintenance plan to ensure the quality and efficiency of departmental tools and equipment
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
• Monitor/revise as needed, departmental health and safety tools including WCB and WHMIS training programs, policies and practices. Comply with all safety regulations and promote a safe work environment
• Participate in guest room renovation projects
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned
  

Your Experience And Skills Include

• Previous management experience in Housekeeping is an asset
• Previous leadership experience in Hospitality required
• Proven ability to successfully lead and motivate colleagues
• Strong organizational skills and the ability to maintain performance under pressure
• Results driven, with the ability to demonstrate initiative and work under minimal supervision
• Excellent communication skills, both written and verbal
• Ability to effectively lead and engage a diverse and changing workforce
• Working knowledge of relevant software (Property Manager, Outlook, Word, Excel)
• Self‑motivated, with the ability to make effective decisions
• Physically fit to push/pull carts, stand and walk for the duration of the shift.
  

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your Team And Working Environment

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections
  

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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