hotel front desk clerk

Business Equipment and Computer Applications

• Internet

Work Setting

• Hospitality industry
• Hotel, motel, resort

Specific Skills

• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests’ departures, calculate charges and receive payments
• Perform light housekeeping and cleaning duties
• Investigate and resolve complaints and claims
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Follow emergency and safety procedures
• Handle wake-up calls
• Provide customer service
• Assist clients/guests with special needs
• Maintain an inventory of vacancies, reservations and room assignments

Security and Safety

• Bondable

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Standing for extended periods
• Overtime required

Work Location Information

• Rural area
• Staff accommodation available
• Room and board provided
• Remote location