Horticulture Assistant

Job content

Do you have a green thumb? Do you love a challenging, fast paced, fun work environment? Do you enjoy working outside? Then we have just the position for you!

Blue Grass Edmonton is looking to add a tree lot team member to assist in the operation of our retail/ wholesale tree and shrub-selling space. The successful candidate will aid both retail and wholesale clients in their selection of trees and shrubs. While we consider tree and shrub knowledge a significant asset, we do not require it, since we will provide training. We are seeking applicants with either experience with/ knowledge of trees and shrubs AND/ OR a strong aptitude for gardening.

Assist the manager(s) in everyday duties and responsibilities which will include:

Live Goods

• Manage inventory and ordering plant material (caliper and potted trees, shrubs, perennials)
• Receive, inspect and oversee incoming and outgoing plant material
• Organize and maintain plant material in sales yard
• Ensure product on ‘hold’ is managed for customers/contractors

Sales

• Assist customers in the selection of plant material, aggregate products and sod
• Develop strong relationships with customers to meet/exceed expectations
• Emphasize product features to meet customer needs and exhibit capabilities and limitations of the products
• Answer questions about prices, availabilities, and uses of products
• Prepare sales contracts and submit orders for processing
• Regularly communicate with management to ensure supply and demand issues are known
• Follow up with customers to make sure they are satisfied with purchases
• Resolve customer complaints related to plant materials by investigating issues, developing solutions, and making recommendations to management

Documentation

• Consistently produce accurate documentation
• Ensure customers receive verification of orders, invoices and delivery schedules
• Create spreadsheets
• Support inventory processes by working with dispatch to ensure products are pulled and invoiced correctly

Communication

• Ensure clear, concise, written and verbal communication skills
• Communicate and promote product awareness to customers as well as understand their needs to properly address them

Leadership

• Build relationships with internal and external customers
• Supervise and mentor seasonal staff
• Maintain a positive environment to enable delivery of excellent customer service
• Demonstrate professionalism and conduct behavior in accordance with Blue Grass values at all times
• Adhere to company dress code and wear company branded clothing with pride
• Consistently on time for work and meetings

Teamwork and Partnerships

• Demonstrate strong relation building ability to support internal departments
• Assist other team members when necessary
• Collaborate with colleagues to impact horticulture/product knowledge
• Provide input to the continuous improvement of customer processes
• Actively participate in planning and strategic meetings

Qualifications and Skills

• Possess horticulture knowledge of trees and shrubs to utilize for support and troubleshooting issues with customers.
• Well organized, ambitious, self-starting, and demonstrates superior attention to detail
• Post-secondary or Bachelor’s degree in a related field is desired
• Industry specific sales experience
• Proficient in use of Microsoft Office; adept to learning new applications
• A valid driver’s license in good standing and reliable vehicle

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Expected hours: 44 per week

Benefits:

• Casual dress
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Work Location: In person

Expected start date: 2024-05-10