Help Desk Analyst

Your role

The primary responsibility of the Help Desk Analyst is to support the Firm’s business users with first level support for their software and computer inquiries.

Who We Are

Fasken is a leading international business law and litigation firm. Our firm’s 700 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City, London and Johannesburg. Providing strategic and thoughtful advice in all areas of business law, our broad range of clients include close to half of the Fortune 100 companies, as well as corporate clients, government agencies, regulatory authorities, non-profit bodies and individuals. Our clients interests are paramount in all that we do and we take pride in supporting our communities. We are a place where bright, talented, and collegial people want to work together and we work hard together to achieve our goals in a collaborative and efficient way.

A Day In The Life

Responsibilities include, but are not limited to:

• Responding to requests for technical assistance
• Diagnosing and resolving first level technical hardware and software issues
• Escalating problems to second level support as required
• Tracking problems and requests and documents solutions
• Maintaining IT Knowledgebase
• Works on various IT projects as assigned
• Administrative tasks including asset management, data input and filing

Must Haves

• Experience in delivering outstanding customer service
• Demonstrated ability to work within a team oriented environment
• Strong organizational, analytical, and problem solving skills
• Excellent communication and interpersonal skills
• Ability to demonstrate confidence, patience and diplomacy in a demanding environment
• MS Office 365 support experience
• VDI support experience
• Adobe Acrobat DC support experience
• Experience with asset tracking and data input
• Knowledge of Help Desk software
• Knowledge of VMware, Networking, Document Management and A/V systems
• Completion or pursuit of a College or Technical Institute Diploma or Certificate in computing, or 1-3 years’ experience in equivalent computer field or related area an asset

Why Work With Us

Fasken is dedicated to rewarding your contributions and encouraging your professional development. We offer a comprehensive salary and benefits package that is very competitive, together with opportunities for personal and professional growth. Our benefits include:

• A health and wellness subsidy
• An annual education & tuition reimbursement
• Flexible medical and dental benefits (effective from day 1)
• Short term and long term disability insurance
• Personal days
• Employee & family assistance program
• Paid vacation and sick days
• Group retirement savings plan with matching contributions
• Monetary incentive for employee referrals
• Flexible working arrangements
• Opportunities to give back to your community through firm initiatives
• An engaging firm culture that celebrates our hardworking and dedicated people

Diversity and Inclusion

At Fasken we believe a diverse workplace comprises individuals with unique backgrounds, characteristics and qualities. An inclusive workplace creates an equitable environment where individuals are respected and where they are welcome. Fasken is committed to diversity and inclusion in all that we do.

Accessibility and Accommodation

It is important to our Firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check, employment and educational verifications.

Your Application

We appreciate hearing from all qualified candidates, however, only those applicants whose background and experience match our requirements will be contacted. You can submit your application through our Careers page.

We thank all applicants for their interest however only those under consideration will be contacted.