Guest Services Representative

Job content

Job Title

Guest Services Representative

Job Description Summary

Location: Halifax Shopping Centre

Reporting To: Guest Services Supervisor

Main Objectives

 Be an active, efficient and effective member of the Guest Services TEAM

 Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public

 Act as a liaison with tenants

 “Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all times

Job Description

Responsibilities:

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Sale of Mall Gift Cards which includes:
• daily deposits
• shift reports and logs
• distribution of gift-with-purchase items
• Telephone, Email and In-Person Inquiries
• Opening & Closing duties as per the Guest Services Supervisor
• Prepare and manage various customer tracking initiatives
• Provide Customer assistance with all available mall services.
• Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with various on-site promotions and events as per the Makerting Director
• Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
• Professionally respond online to customer service inquiries on KIPSU
• Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
• Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
• Maintaining cleanliness and organization at the workspace
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
• Other duties as assigned by the Guest Services Supervisor
• And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met
  

Qualifications

• Excellent customer service skills with a drive to go above and beyond
• Superior written and oral communication skills
• Ability to work in a “team” environment
• Various computer skills – Microsoft Office
• Competent in Social Media, Facebook, Website, etc.
• Ability to work days, evenings and weekends as per the centre (extended) hours
• must be accountable and punctual
• Creative and self motivated
  

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HR@ca.cushwake.com or call 416-359-2596. Please refer to the job title and job location when you contact us.