Guest Service Agent - Baker Creek

• Quarterly Gratuity Program!
• We offer staff accommodation (must have a "negative" criminal record check)
• We have a health benefits plan
• Family and Friends discount at Basecamp
• We offer competitive wages
• There is room for advancement in our growing company
• We have a friendly atmosphere
• We believe in working hard and having fun!

• Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attraction.
• Complete the registration, check-in, and check-out procedures.
• Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
• Promptly answer the telephone-using positive, professional fluently in English.
• Utilize the company computers and reservation software to input and receive information.
• Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
• File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
• Assist our housekeeping team, fulfilling guest requests when required.
• Maintain a clean “guest ready” working environment.
• Make breakfast baskets.
• Barista in the small café and gift shop.

• Ability to effectively deal with internal and external customers.
• Ability to read, listen and communicate effectively in English; both verbally and written.
• Ability to accurately input information using Hotel Property Management Software.
• Must be flexible to work various shifts throughout the week.
• Must have the mobility to climb stairs throughout the day and be able to lift 40lb.

• 1 year customer service previous experience is preferred, however, for the right candidate training is provided.
• Fluent in English, bilingual is an asset.
• Computer and Microsoft skills are a must.
• Please submit a cover letter and resume

Compensation