Guest Relations Coordinator

Job content

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

What is in it for you:

• Experience living in Banff National Park in the iconic location of Lake Louise
• Subsidized staff accommodation provided on-site for full time status
• Access to our Lifestyle Program activities
• One duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
  

What You Will Be Doing

• Completes professional replies in response to Voice of the Guest (VOG) surveys in a timely manner
• Promptly shares any VOG survey feedback, positive or constructive, with appropriate leaders and/or colleagues within the hotel
• Ensures follow-up has been completed on constructive VOG survey feedback
• Provides Director, Operations with up-to-date VOG statistics and recurring problems upon request
• Works alongside the Concierge team to review the Concierge and Suite Concierge common inboxes and respond to guest questions, as well as anticipating answers to future questions
• Works alongside the Royal Service team to respond to Kipsu feedback and assist with any questions/concerns
• Actively participates in Service Excellence Committee with focus on avoiding guest problems, recovery & prevention/root cause analysis.
• Maintains excellent collaborative working relationships with colleagues and related departments
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned
  

Qualifications

• Highly committed and dynamic individual with proven ability to lead and maintain confidentiality
• Excellent organizational ability; prioritize and work within a high volume, fast paced environment
• Outstanding communication skills, both written and verbal, with creative writing skills
• Solid contributor with excellent initiative, judgement, and sense of responsibility
• 1-3 years’ experience in an administrative or guest service role
• Excellent Microsoft Word, Excel, PowerPoint and Outlook skills
• Knowledge of Property Manager an asset
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to multitask and work with minimal supervision
• Ability to maintain high service levels under pressure
  

Additional Information

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts:At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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