Guest Experience Manager, Open Top Touring (Banff)

What will be your daily pursuit?: What perks can you expect?:

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

• Developing and delivering exceptional guest and team touring experiences
• Hiring and managing a team of unionized driver guides and supervisors across 3 geographies (Banff, Jasper, Waterton)
• Creating and implementing training programs that cater to the unique aspects of being a touring guide
• Lead day-to-day operations focused on consistently delivering exceptional guest experiences and increasing visitation
• Anticipate challenges with a collaborative solution driven strategy that will enhance the performance of Open Top Touring
• Preparation of monthly forecasting, reporting, and assist with the development, implementation and monitoring of budgets
• “Safety First.” Team and Guest Safety is our first priority to maintain our reputation as industry leaders
• Collect, communicate and lead the efforts to know and understand our guests, guest trends, innovation, and product development
• Develop structure and process for all aspects of Open Top Touring
• Working closely with our heavy-duty maintenance facility to ensure proper maintenance schedules and cleaning standards are met

What skills and experience do you need for this job?:

• 5+ years of experience in elevated hospitality and travel industries experiences
• Candidates must have a valid class 4 license with the willingness to upgrade to class 2
• Management experience in guiding or touring
• Thrives in a fast paced and high energy work environment
• Working knowledge of various computer software programs (MS Office)
• Proven creativity and inspiring experiences and best practices
• Experience with best-in-class training, staff development and the operational management of large and complex operations
• Expertise in building relationships and working on teams across all levels of an organization, particularly with operating teams, sales and marketing, and seasonal staff from a broad range of cultural and ethnic backgrounds
• Able to create “followership” through modelling our core values and best practices
• Experience with financial management and creating strong employee and guest satisfaction
• Ideal candidate would have strong experience in public speaking and or touring
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:

• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around national parks
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

EEO Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.