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Job content

Summary

To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

Duties & Responsibilities

Operations

Role models best practice customer service at Shoppers Drug Mart

Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk

Participates in hiring/onboarding of new cashiers

Ensures all Cash staff have completed cash training and customer service training through SDMU

Identifies and trains Supervisors from existing cashiers where possible

Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required

Update Process Board with tasks from store walk

Ensures tasks get accomplished in a timely fashion

Ensures that backroom inventory management initiative (BIMI) is to standard at all times

Generates daily low stock report and provides to merchandisers/section captains

Communicates expected deliveries with receiver to develop an action plan for receiving

Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques

Customer Service

Proactively engages customers with increased focus during peak traffic times

Assists FSM to ensure all product-related processes are implemented effectively

Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift

Coaches and trains all new merchandising hires on Store Standards

Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards

Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)

Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines

Demonstrates product knowledge and familiarity with location of products throughout the store

Empowers employees to ensure customer satisfaction

Marketing and Merchandising

Oversees implementation of store marketing programs

Spotlights new or exclusive products at daily huddles

Ensures staff know about upcoming events to share with customers

Recognizes CSI performers

Oversees PC Optimum program including communication of performance and review and follows up of individual operator ID performance for sign-ups and email captures

Assists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives

Creates and maintains proper displays to reflect seasonal and promotional programs

Ensures value events are set-up and taken down according to schedule

Works with FSM to ensure signage in the store reflects current programs, policies, and procedures

Responsible for replenishment orders in absence of FSM

Human Resources

Assists in the hiring process for Front End Cashiers/Supervisors (recommend to FSM)

Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions

Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM

Complies with employment legislation

Ensures employees comply with all policies and procedures

Finance

Assists in achieving projected sales growth targets

Assists in effective expense management

General

Complies with all health and safety regulations

Complies with all store policies and procedures

Complies with loss prevention policies and procedures and ensures they are executed in the department

Ensures Store Standards are followed

Maintains confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation

Perform other duties as assigned

Management/Supervision/Leadership

Provides support to all non Rx parties within the local store

Provides direction under the guidance of FSM

Qualifications

Planning, Judgement and Decision Making

Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.

Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees

Planning and preparation for Inventory management

Monitor service levels on SKUs to control inventory

Identify overstock and develop a clearance strategy

Identify and recognize superior performance of employees

Work with FSM to create in-store training program for employees

Work with FSM to achieve financial goals for the business

Use judgment and decision making skills to control expenses

Experience

Has demonstrated ability to drive the business and lead by example

Supports all Corporate programs within the business

Ability to prioritize activities quickly in response to changing initiatives

Must work effectively with all Employees and management teams

Superior interpersonal and coaching skills

Supervisory experience

Retail/grocery experience

Superior interpersonal skills

Efficient time management ability

Financial analysis ability

Strong verbal and written communication skills

Effective organization and planning skills

Computer literacy

Commitment to providing exceptional customer service

WORKING CONDITIONS

Ability to work flexible shifts which may include nights and weekends

Physical Requirements

Ability to lift up to 50 pounds

Ability to climb ladder

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

J2WRTL

J2WFSM