Garnishment and Information Administrator

Location: British Columbia (CA-BC)

Job Type: Full Time (12 Month Temporary Role)

Pay Grade:4

myWork Options: In-person, Hybrid

What’s the job?

The Garnishment and Information Administrator is accountable for the effective control of all Requirements to Pay, Requirements for Information and Production Orders from the Canada Revenue Agency; Legal Garnishing Orders, Provincial Demand Notices, Requirements-for-Information orders from the Provincial Government; Ministry of Human Resources bank confirmations; Notice of Seizures from Provincial and Federal Courts and Lawyers requesting information relating to Family Law by complying with internal policy and Provincial and/or Federal Government Legislation in a time sensitive manner. Protect Coast Capital from liability associated with the privacy and the interests of our members through a high level of member service to and utilizing their strong understanding of Coast Capital’s systems, products and current privacy and disclosure laws and policies.

What you’ll get to do:

• Maintain a record of active and expired garnishments.
• Investigate and search banking system for transaction information in order to retrieve proper documentation.
• Administer bank drafts, monitor bank accounts, and conduct monthly garnishment report.
• Monitor bank accounts, review and process affected accounts from monthly garnishment report.
• Ability to work under specific time sensitive deadlines thereby minimizing consequences and penalties for not meeting time requirements. Prioritize accordingly.
• Confirm validity and record all served documents that are received that pertain to garnishments, court and government-related orders, and/or lawyers that request personal banking information including retail and business lending.
• Investigate and search the banking system for attachable funds and apply member specific restrictions through the banking system where required.
• Remit funds/bank drafts to the issuing party within established time frames following Coast Capital’s policy and legislative rulings.
• As applicable to satisfy Requirements for Information, retrieve records from off-site storage locations.; search and pull supporting items from IBS, Central 1 (intra chek), ORS, Tara and provide documentation to the issuing party within established time frames following CCS policy and legislative requirements (retain copies for CCS).
• Keep abreast of government & Central1 policy changes/procedures and in technology applicable to the position. Respond positively to changes, challenges and new opportunities. Contribute to the process by assisting others, including branch staff and other departments at all times. Actively identify areas that may be improved and present ideas. Act as a resource for development of existing process and the implementation of new procedures.
• Provide professional, friendly service to all customers, internal and external. Be in regular contact with branch staff, partner departments, management and outside agencies to secure and/or provide information. Provide technical support and assistance to all customers. Respond promptly and courteously to all work related inquiries and problems. Resolve issues to mutual satisfaction, referring others as needed for appropriate assistance.
• Ability to communicate with third parties effectively
• Communicate to originator of the garnishment order of any action taken.
• Work closely with contact centre, legal department and branches
• Obtain, when necessary, a legal opinion or communicate with Central 1 for difficult or unusual circumstances.
• Provide job shadowing/cross training opportunities to CCS staff to ensure a better understanding of position and its responsibilities.
• Attend branches to educate and update on Garnishment procedures and policy, answer questions and advise branches on how to respond appropriately when served garnishments and requirements for information.
• Communicate with the member affected by the garnishment order of any action taken and explain effectively rationale for the actions taken.
• Responsible for the maintenance and storage of all file information (Garnishment files, Official Drafts, BCSC investigations, Court documents, Requirements for Information, Criminal Court Production Orders, all Branch and ATM film).
• Swear out affidavits in regards to any Canadian Revenue Agency Production Orders.
• Represent the Credit Union in court as required for legal procedures involving members and government agencies.
• If discrepancies are recognized within a document to take action and be able to get legal opinion or the document revised.
• Support and assist each other within the garnishment department
• Co-ordinate with credit solutions officers in regards to files that have credit exposure and may become a risk for the Credit Union.
• Support the branches and admin services by being a resource in regards to garnishments and requirements to pay. Contact & work with branch to resolve issues that come to our attention due to our working on account (e.g. incorrect use of account, incorrect or incomplete documentation etc.)

Who are we looking for?

• Minimum 1 – 3 Years of Job-Related Experience
• High School Diploma plus some additional post-secondary courses
• Expert knowledge of banking systems (T24/SAM) and familiar with both IBS Native
• Good knowledge of law, both federal and provincial, which governs how to proceed or process the regulatory requirements. Understand and apply such laws in their current form or with any future changes.
• Experience with Excel spreadsheets, and Word
• Basic knowledge of Loan Applications system
• Advanced knowledge of CCS products, services and policies.
• Strong problem solving abilites
• Advanced knowledge of banking products, systems and procedures
• Excellent administrative and organizational skills
• Aptitude for detailed work
• Good communication skills, both written and verbal
• Capacity and eagerness to learn
• Excellent customer service skills
• Ability to take initiative and to work within a team environment
• Ability to work independently

Equity, Diversity & Inclusion

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.