Front Desk Staff

Halifax Regional Municipality is inviting applications for two (2) Front Desk Staff position, with Parks & Recreation. These are casual positions, working various shifts at Captain Willian Spry Rec Centre. We encourage applications from qualified African Nova Scotians, racially visible persons, women (applying for non-traditional positions), persons with disabilities, Aboriginal persons and persons of the LGBTQ+ community. HRM encourages applicants to self-identify.

This position provides customer service support to staff and the public in Community Recreation facilities. The Front Desk staff provides accurate and timely information to internal and external clients about services provided by Recreation Programming. This position reports directly to the Administrative Assistant.

DUTIES AND RESPONSIBILITIES

• Greets youth / public in a professional manner and assists as needed.
• Opens, secures and closes building.
• Answers incoming calls promptly; takes messages, transfers calls and answers inquiries.
• Monitors the whereabouts of youth / public while in building.
• Performs registration(s) and membership processing.
• Controls access to program and equipment rooms.
• Issues keys and supplies to staff.
• Issues and monitors Cloud Printer visitor passes
• Performs offices duties such as filing, emailing and photocopying.
• Calls program participants and instructors as directed to inform about cancellation and program changes.
• Keeps front desk area clean and organized.
• Informs supervisor of any issues or complaints received during shift.
• Opens and closes building based on schedule and ensures building is secure.
• Other reception like duties as assigned.

QUALIFICATIONS

Education and Experience:

• Minimum Grade 10 required or equivalent.
• Must enjoy working with the public in a customer service capacity.
• Previous customer service experience an asset.
• Previous experience in cash handling an asset.

Technical/Job Specific Knowledge:

• Working knowledge of computers and various software (Microsoft Word, Outlook, Excel)
• Knowledge of Legend software (after hire)
• Knowledge of emergency procedures required (after hire)
• Knowledge of Occupational Health and Safety (after hire)
• Able to work effectively as part of a team and/or alone
• Able to communicate effectively both verbal and in writing
• Able to work in a fast-paced environment
• Must be punctual and reliable

Security Clearance Requirements: Applicants may be required to complete an employment security screening check.

Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion.

HRM takes the health and safety of its job applicants and employees seriously. Where possible, recruitment testing and interviews will be done by way of phone, video conference, or other virtual means to assist with and encourage social distancing. For applicants with concerns about computer or internet access or to request another accommodation to the recruitment process, please contact your HR representative or jobs@halifax.ca.

COMPETENCIES: Communication, Customer Service, Flexibility, Teamwork and Cooperation, Valuing Diversity

WORK STATUS: Casual, part-time.

HOURS OF WORK: Days, Evenings and Weekend Shifts

SALARY: $13.08 per hour

WORK LOCATION: Capital William Spry

CLOSING DATE: Applications will be received up to 11:59 p.m. on September 5, 2021.

This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.

Please note: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.

During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.