Front Desk Agent

Job content

CAREER OPPORTUNITY

Guest Services Agent

Reporting to: Guest Services Manager (GSM)

Crowne Plaza Moncton Downtown is looking for a part time/full time Guest Services Agent to join our team. If you have exceptional Customer Service skills, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and develop within our company!

BASIC RESPONSIBILITIES:

• Assist with the daily operations of the Guest Service Department ensuring that every guest internal and external receives prompt and courteous service
• Maintain room security through effective policy and procedures regarding key control, guest check-in, and handling incoming telephone calls
• Ensure effective check-in and check-out procedures are followed for details and standards
• Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, suites, rooms, packages, etc. are delivered upon
• Actively participate in the prompt and courteous handling of all guest requests, including but not limited to: check-in, check-out, reservations, telephone messages, inquiries, luggage, billing issues, and no show complaints
• Effectively communicate with co-workers as needed, to insure that guest expectations are exceeded
• Maximize room revenue by following revenue management strategies and techniques as directed by the GSM
• Follows shift checklists to ensure all duties are completed in a timely manner
• Must maintain proper balance and knowledge of daily transactions and float responsibilities

SKILLS, ABILITIES AND QUALIFICATIONS:

• Able to work as a team player
• Highly organized and time efficient
• Related experience with Front Desk operations an asset
• High proficiency in operation of computers, experience using the Opera reservation system an asset
• Able to handle difficult situations, accommodate special requests
• Professional in appearance and demeanor
• Excellent communication skills
• Able to maintain a flexible work schedule, including evenings and weekends
• Able to work effectively in a fast paced environment with minimal supervision
• Must be able to speak both official languages(English and French), additional languages would be an asset
• Class 4 license strong asset

If you are interested in the above position, please submit your resume to:

Human Resources Manager

Expected start date: 2021-08-23

Job Type: Full-time

Salary: $12.50-$13.50 per hour

Benefits:

• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

COVID-19 considerations:
All colleagues are required to wear masks for the protection of themselves and our guests.

Experience:

• customer service: 2 years (required)

Work remotely:

• No