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Virtual Technical Support Specialist
Vue: 187
Jour de mise à jour: 09-06-2024
Localisation: Halifax Nova Scotia
Catégorie: IT - Logiciel
Industrie: Telecommunications
Niveau: Entry level
Type d’emploi: Full-time
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le contenu du travail
Job Number: J0922-1008 Job Title: Virtual Technical Support Specialist Job Type: Permanent Full Time Job Location: Nova Scotia (Remote) Department: Customer Care Number Of Positions: 5 Date Posted: October 1, 2022 Closing Date: October 31, 2022Xplore is now hiring Virtual Technical Support Specialist in the Nova Scotia area to fully train and work all from the comfort of your own home!
We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.
In order to work remotely, Xplore requires that you meet and the following criteria:
- A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am - 1:00am
- High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)
- Competitive compensation package
- $2.00/hour Bilingual Premium (French/English)
- Bonus incentive opportunities up to $2,800 annually
- Excellent company benefits including health and dental
- Matched participation in group RRSP
- Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email
- Providing high quality customer service within Xplore’s service level and quality guidelines
- Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
- Documenting and prioritizing trouble tickets and technical issues on customer accounts
- Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements.
- Bilingualism (French/English) is an asset
- Experience in a contact center environment considered an asset
- Previous remote working experience is an asset
- Strong customer focus and a willingness to learn
- Self-motivated with a demonstrated ability to work independently and manage your time effectively
- Highly reliable with the ability to maintain regular attendance and punctuality
- A high level of accountability and trustworthiness
- Well-developed interpersonal and customer service skills
- Strong time management and organizational skills
- Ability to analyze and solve problems with strong attention to detail
- Ability to prioritize and multi-task while adapting in a fast-paced work environment
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview
Xplore Inc. is Canada’s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country’s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
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Date limite: 24-07-2024
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