Supervisor, Cabin Operations, Training & Standards

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Competition #: 4N21-040

Wage: Commensurate with experience

Hours of Work: Permanent Full-time (40 hours per week)

Location: Whitehorse, Yukon

Closing Date: Until Filled

Interested in building your career with Air North? If so, we would love to hear from you! Our Flight Attendants provide exceptional customer service throughout the Yukon, Canada, and the United States as Ambassadors for Air North, Yukon’s Airline. The Supervisor of Cabin Operations, Training and Standards has a key role and is right in the center of the action.

Reporting to the Flight Attendant Manager, the Supervisor of Cabin Operations, Training and Standards is responsible for the development and maintenance of Flight Attendant Training and onboard operational requirements. This position is responsible for ensuring that Air North’s training programs meet regulatory requirements. This position will inspire excellence and quality of service within a team environment while developing, coordinating, conducting and managing all aspects of In-Flight training.

Duties and Responsibilities:

· Responsible for all Flight Attendant training including, but not limited to; initial, recurrent and re-qualification

· Ensure all training meets regulatory requirements in accordance with the Canadian Aviation Regulations (CARs)

· Ensure approved training programs are developed and delivered in accordance with Transport Canada (TC) regulations and Company policies

· Responsible for the accurate maintenance of Flight Attendant training records

· Ensure the actioning and distribution of all occurrences and cabin crew reports

· Act as a liaison between Management and Flight Attendants to communicate key information, answer questions and resolve operational issues

· Share on-call operational responsibilities with the Flight Attendant Manager including, but not limited to, line flying while maintaining currency as and In-Charge Flight Attendant

· Instill exceptional customer service standards for crew members to adhere to

· Adhering to all Company and TC safety standards, operating procedures and policies

· Collaborate with the Flight Attendant Manager and HR to determine and initiate recruitment and staffing needs

· Actively participate, promote and maintain Air North’s Safety Management System (SMS) including the reporting of hazards and incidents encountered during daily operations

· Perform other duties and tasks as directed by the Flight Attendant Manager and Director of Flight Operations

Knowledge, Skills and abilities

· Effective communication skills, conflict resolution and problem-solving skills

· Exceptional organizational and time management skills

· Ability to work independently and alongside varying teams

· Detail-oriented

· Excellent facilitation and instructing skills

· Flexible and adaptable – able to work shift work, weekends, holidays and irregular operations while continuing to meet deadlines

· Respectful, friendly, courteous, approachable and a confident leader

· Knowledge of Air North’s MindFlash Platform (SMS and other training)

· Knowledge of Q-Pulse Safety Reporting System

· Knowledge of Microsoft Outlook, Word, Excel, PowerPoint

Qualifications/Conditions of Employment:

· Possess sound knowledge in training and development

· Proven leadership and supervisory experience

· Minimum 2 years customer service experience

· Successful completion of Flight Attendant In-Charge training within eight (8) weeks from date of hire and maintaining qualifications throughout career

· Required to maintain a valid Restricted Area Identification Card (RAIC)

· Able to perform all duties under stressful conditions beyond the employee’s control

How to Apply:

Quoting competition number #4N21-040, please submit your resume and cover letter to the Human Resources Department:

In Person: Air North Office, 150 Condor Road, Whitehorse, Yukon

We wish to express our appreciation to all applicants for their interest in this position. Due to the substantial volume of applications we receive, only candidates selected for an interview will be contacted. Applicants must clearly indicate that they meet the minimum qualifications to be considered for a position.

Air North, Yukon’s Airline is committed to employment equity, and has been serving Yukoners for over 44 years. We offer competitive wages, an attractive benefits package including great travel perks, and an enriching work environment for our 350+ employees.

Reference ID: 4N21-040

Job Types: Full-time, Permanent

Salary: From $65,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Profit sharing
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Experience:

• Supervising: 2 years (preferred)

Licence/Certification:

• Drivers License (preferred)

Work remotely:

• No