Site Manager

Established in 2020, Mini Mall Storage Properties has since been successful in acquiring existing storage facilities throughout North America. Our team of self-storage experts has allowed us to make strategic acquisitions and capital improvements.

Working in alignment with our vision of state-of-the-art technology and tenant convenience, we offer affordable storage solutions equipped with unmatchable safety, security, and innovative technologies in the self-storage industry. With such expansive growth comes challenge and opportunity; our talented team is dynamic and works together to continue our growth plans. We pride ourselves on our diverse and inclusive workplace; we are a unique workplace with unique people.

Learn more about Mini Mall Storage Properties.

WHAT WILL YOU DO?

• Report on and manage daily management summaries and reporting requirements
• Create and foster a “team environment” within the work location
• Identify issues and propose/implement solutions in a timely and cost-effective manner
• Conduct regular meetings with staff to ensure initiatives are implemented; provide coaching, mentorship and support
• Review key measurables with all team members and implement improvement plans
• Perform rent collection by collecting, monitoring, and delivering outstanding balance notices, evictions, NSF notices and follow up
• Ensure that a superior level of co-operation, service and support is provided to tenants
• Assist in resolving tenant complaints and concerns in a timely fashion with a view to driving resident retention through a superior level of customer satisfaction
• Ensure both electronic and physical tenant files are maintained and up to date
• Assist with lease administration, managing office supplies, couriers, staff IT and phone needs, administer the process for contractor documentation
• Prepare and issue evictions, complaints and resident notices as needed
• Formulate and dispatch tenant letters and prepare additional correspondence as necessary
• Create and schedule work orders for site repairs as needed
• Respond to day-to-day inquiries from residents, service providers and contractors

WHAT WILL YOU NEED?

• Minimum High School Diploma
• Minimum of 2 years’ experience in a supervisory role
• Experience in customer service, property management or hospitality including hotel management experience is an asset
• Proficient in Microsoft Office and able to adeptly work with a variety of software platforms
• A Driver’s License and reliable vehicle is required
• Must complete & pass a criminal record check

WHAT DO WE OFFER?

• We live and breathe our core values. We go the extra mile. We’re honest. We always have each other’s back. We have tons of integrity. And we always own it and adapt – no matter the challenge.
• With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make.
• We are committed to a strong safety work environment.

Subject to reasonable accommodation, this position will require the successful candidate to show proof of a vaccination.

What makes us different makes us stronger. We want Mini Mall Storage Properties to be a great place to work for everyone; where people feel safe, included, inspired, trusted and supported so they can be, and bring, their best. We’re committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable and free of discrimination and harassment.