Service advisor - auto repair

• or equivalent experience

Business Equipment and Computer Applications

• Internet
• Electronic scheduler
• Database software
• MS Outlook

Work Setting

• Retail/wholesale establishment/distribution centre

Specific Skills

• Address customers’ complaints or concerns
• Access and process information
• Sell merchandise
• Receive payments
• Issue receipts and other forms
• Explain the type and cost of services offered
• Arrange for billing for services
• Arrange for refunds and credits
• Answer inquiries and provide information to customers
• Perform general office duties
• Receive and log complaints
• Order office supplies and maintain inventory

Security and Safety

• Driving record check (abstract)

Work Site Environment

• Noisy

Transportation/Travel Information

• Own transportation
• Valid driver’s licence

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Standing for extended periods
• Walking
• Overtime required

Work Location Information

• Urban area

Personal Suitability

• Effective interpersonal skills
• Flexibility
• Team player
• Excellent oral communication
• Excellent written communication
• Client focus
• Reliability
• Organized
• Punctuality

Health benefits

• Health care plan
• Disability benefits
• Dental plan
• Vision care benefits

Financial benefits

• Bonus

Long term benefits

• Group insurance benefits
• Life insurance
• Pension plan
• Other benefits

Screening questions

• Do you have previous experience in this field of employment?